Talent.com
Customer Service Specialist
Customer Service SpecialistThe First National Bank in Sioux Falls • Sioux Falls, SD, United States
Customer Service Specialist

Customer Service Specialist

The First National Bank in Sioux Falls • Sioux Falls, SD, United States
17 days ago
Job type
  • Full-time
Job description
Position Summary:

Join the FNBSF Customer Service team as a Customer Service Specialist, where our priority lies in fostering lasting customer relationships and delivering exceptional service.
  • Be more than a number, the FNBSF team is more like family and values innovation and collaboration.
  • Our culture is committed to fostering continuous learning and development, encouraging our team members to grow both professionally and personally.
  • Enjoy consistent hours, Monday to Friday, 8:00 am to 5:00 pm, with no nights or weekends required.
As a Customer Service Specialist, you will provide support to FNBSF customers via phone and email. Serving as their first point of contact, you'll address inquiries, concerns, and requests promptly and accurately. Your friendly demeanor, effective communication skills, and proficiency in banking systems will play a key role in ensuring a positive customer experience.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values
  • Family - We support, trust, and respect each other, our customers, and our shareholders.
  • Independence & Innovation - We embrace change as vital to our success.
  • Relationships - We build relationships that are based on strong character, mutual loyalty, trust, and respect.
  • Stewardship - We take care of ourselves so we can take care of others.
  • Teamwork - We help each other grow and succeed.
Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us - it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Account Support

Accountable for assisting customers with various account-related requests, demonstrating skillful management of their banking needs.
  • Handle incoming customer inquiries through communication channels, such as phone calls and email.
  • Provide prompt and courteous responses to customer queries regarding account information, transactions, products, services, and general banking inquiries.
  • Assist customers with closures and updates to personal information.
  • Maintain positive customer relationships by demonstrating professionalism, empathy, and a customer-centric approach.
  • Assist customers in navigating digital banking platforms, including online banking, mobile banking, and self-service options.
  • Process customer requests related to account transactions, including transfers, deposits, withdrawals, and bill payments and transaction disputes.
  • Verify and update customer account information accurately in the banking system.
  • Ensure accurate data entry and recordkeeping, maintaining the integrity of customer accounts and interactions.
Issue Resolution

Efficiently identify and troubleshoot problems, providing effective solutions to ensure customer satisfaction.
  • Listen attentively to customer concerns, identify the root cause of issues, and determine appropriate solutions.
  • Resolve basic customer complaints, issues, and questions by providing accurate information and guidance.
  • Escalate complex or unresolved issues to the appropriate higher-level customer service personnel for further investigation and resolution.
  • Follow up internally on escalations to understand root cause and resolution of customer issue.
Product and Service

Responsible for delivering product and service knowledge to customers, ensuring they are well-informed about the bank's offerings.
  • Develop an understanding of the bank's offerings to effectively address customer inquiries and promote suitable solutions.
  • Collaborate with other departments, such as Treasury Management and Retail Banking, to refer customers for potential cross-selling opportunities.
  • Identify opportunities to enhance the customer experience and promote customer loyalty.
  • Provide accurate and comprehensive information about the bank's products and services to customers over the phone.
  • Provide technical support and guidance for online banking, mobile apps, and other digital services.
Qualifications

High School degree required. One or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities
  • Excellent verbal and written communication skills.
  • Ability to maintain positive rapport with a wide range of individuals.
  • Ability to conduct relationships in a manner that ensures cooperation and positive results.
  • Excellent organizational skills and attention to detail. High degree of accuracy required.
  • Demonstrate a high degree of concern for professional and innovative customer service.
  • Ability to adapt to the needs of the organization and teammates.
What's in it for you?
  • Health Insurance
  • Dental & Vision Insurance
  • Profit Sharing
  • Paid Vacation & Holidays
  • Company paid short and long term disability
  • Tuition Reimbursement Program
  • Employee Banking Perks
  • Community Volunteer time
  • And More!
Create a job alert for this search

Customer Service Specialist • Sioux Falls, SD, United States

Similar jobs

Customer Service Rep (PT or FT)

United AirlinesSioux Falls, SD, United States
Full-time

A career is a journey - take yours further with United! Currently seeking Customer Service Representative positions to: Ensure every customer interaction a positive one; Remain calm, cool and colle...Show more

 • Promoted

Customer Success Specialist

Sunbird Software Inc.Sioux Falls, SD, US
Full-time
Quick Apply

The Customer Success Specialist focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are poised ...Show more

Customer Service Agent

Southwest AirlinesSioux Falls, SD, United States
Full-time

Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus...Show more

 • Promoted

Account Specialist

SquaremouthSioux Falls, SD, United States
Full-time

Employee Benefits Account Specialist.Are you a dynamic, results-oriented professional seeking a challenging and rewarding career? If so, this role may be the perfect fit for you!.At HUB, we value e...Show more

 • Promoted

Sales Development Specialist Data Center Services (APAC timezone)

RM Staffing B.V.Sioux Falls, SD, US
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services...Show more

Remote Travel Customer Support Specialist

Hallford TravelsSioux Falls, South Dakota, United States
Remote
Full-time
Quick Apply

Remote Travel Customer Support Specialist.In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel plannin...Show more

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Sioux Falls, South Dakota
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Service Agent

UPSSioux Falls, SD, United States
Full-time +1

UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions.Multiple shifts are available from morning to night and no experience is require...Show more

 • Promoted

Amazon Customer Service - Work From Home $16-$24/hr

AmazonSioux Falls, SD, United States
Remote
Full-time

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone...Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GLFlandreau, South Dakota
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Fulfillment Specialist

FastenalSioux Falls, SD, United States
Part-time

Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program...Show more

 • Promoted

Service Lane Consultant

MSX InternationalSioux Falls, SD, United States
Full-time

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world.We support them in transforming their businesses and in managing their operation...Show more

 • Promoted

Travel Customer Support Specialist

Kopp TravelsSioux Falls, South Dakota, United States
Remote
Part-time
Quick Apply

Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...Show more

Retention Specialist

Cars for SaleSioux Falls, SD, United States
Full-time

Job Overview Do you have a passion for solving problems, building relationships and turning negatives into positives? As our Retention Specialist, you will play a crucial role in being a system exp...Show more

 • Promoted

Customer Service Agent (PT or FT)

Delta AirlinesSioux Falls, SD, United States
Full-time

There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav...Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersSioux Falls, South Dakota
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

Customer Service Associate – Remote Support & Coordination

GuidedbyljtravelSioux Falls, South Dakota, United States
Remote
Full-time
Quick Apply

We are seeking a proactive and organized Customer Service Associate to support clients while managing incoming requests and coordinating service details in a remote environment.This role is ideal f...Show more

Remote Inbound Customer Service Representative

CCC Intelligent SolutionsSioux Falls, SD, United States
Remote
Full-time

CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more.At CCC, we're making...Show more