Loan Support Administrator

A company is looking for a Loan Support Administrator, responsible for providing guidance and support to employees regarding loan-related inquiries.

Key Responsibilities

Answer inbound phone calls and log cases in the internal ticketing system

Provide daily loan level support through various communication channels

Collaborate with team members and assist in troubleshooting loan origination systems

Required Qualifications

Associate's degree or equivalent combination of education and experience, preferred

Minimum 2 years' experience in direct support or customer service roles

1-2 years' experience in a production role within the mortgage industry

Experience using Encompass360 Banker's Edition in a production role, preferred

Knowledge of mortgage loan origination activities and regulatory requirements