About the job Customer Service (Call Center)
Primarily responsible to collect monies on behalf of our clients while maintaining
compliance and professional office and ethical standards. Collector will utilize
various collection strategies and methodologies to attempt to contact consumers in
order to negotiate payment in full or payment arrangements on debt within federal,
state and client collection guidelines and laws.
Describe this positions Essential Functions: (Tasks, duties & responsibilities of
the job. Outline the core responsibilities of the position. Highlight the day-to-day
activities of the position).
1. Take inbound and outbound phone calls to collect monies by negotiating
payment terms and methods when right party is reached. The process
requires reviewing the account information in database, and/or asking
probing questions of the consumer in order to better understand potential
objections to payment.
2. Monitor debtors accounts and follow-up to ensure payments are made in a
timely manner
3. Utilize various skip tracing techniques and collection strategies to locate
right parties in order to collect monies
4. Collect balance or set up an appropriate payment plan.
5. Review accounts to identify adjustments, discrepancies and create a
request for resolution
6. Handle debtor disputes and overcome stalls and objections & suggest
money sources for debt payment
7. All other duties as assigned
Describe the Physical Demands & Work Environment
1. Works in an enclosed call center environment office and mostly works on
the computer.
1. While performing the duties of this job, the employee is regularly required
to sit, talk or walk and use hands and fingers to operate office equipment
(computer and printer) or other office tools, and reach with hands and arms.
2. Nominal amount of light lifting required.
3. Specific vision abilities required by this job included close vision and the
ability to adjust focus.
Describe this positions Non-Essential Functions: (These duties are performed
either very infrequently or could be performed by others without altering the
underlying reason the job exists. Outline responsibilities of the position that are
not absolutely necessary but the employee may need to perform occasionally).
1. Assist in training new Collectors.
What knowledge, skills and abilities will be necessary for this position to
succeed? (Knowledge focuses on the understanding of concepts. Skills are the
practical application of theoretical knowledge. Abilities are the innate traits
or talents that a person brings to a task or situation. Examples: Leadership,
communication, team player, ability to work with numbers, software skills,
planning, etc.).
1. Basic computer skills
2. Ability to compute basic math calculations
Package Details
Customer Service (Call Center) • Houston, TX, United States
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