Senior Manager Acute Patient Access Services ER

Senior Manager, Acute Patient Access Services

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Senior Manager, Acute Patient Access Services for Banner University ER will lead their team by example and ensures the team is providing superior customer service, will be responsible for the workflow of the shift, reporting, team engagement, creating and maintaining the team schedules and on call coverage. This individual will select, onboard, educate, train, coach and develop new hires as well as conduct performance evaluations throughout the year. They will develop leaders and team members by providing routine feedback and clear individual and team expectations and goals. They will take ownership of key performance indicators for their facility by meeting / exceeding their own set goals as well as holding their team accountable for their results. The successful candidate will have at least four years of supervisory experience and knowledge of patient financial services, or financial service processes. Degree preferred. The Senior Manager is a great advancement opportunity into a leadership role in healthcare.

At Banner Health, our Patient Access team is committed to the growth and development of our team members. This has resulted in several successful promotions into positions of greater scope and responsibility. We also have a robust education platform, reimbursement for nationally recognized certifications and financial incentives for performance. So join us on our journey to make health care easier, so life can be better.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

Position Summary

This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

Core Functions

• Under direction of PAS Sr. Director and / or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.
• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.
• Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
• Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
• Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.
• Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.
• Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
• Ensures new hires are properly onboarded. This includes successful training / precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.
• Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams.

Minimum Qualifications

Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor's degree in Accounting or Finance or related field or equivalent work experience. Four or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS and Medicare, along with knowledge of medical terminology. Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills, with conflict resolution abilities.

Preferred Qualifications

CHAM certification preferred. Strong abilities in patient financial services database use and reporting. Additional related education and / or experience preferred.

EEO Statement : EEO / Disabled / Veterans

Our organization supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability