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Spa Coordinator -Part-Time

Spa Coordinator -Part-Time

Martis CampTruckee, CA, US
30+ days ago
Job type
  • Part-time
  • Quick Apply
Job description

POSITION SUMMARY :

  • The Spa Coordinator is responsible for overseeing all aspects of the Spa reservations, check-in, and check-out experience to ensure the highest levels of service and standards for our Membership.
  • The Spa Coordinator is responsible for helping ensure a memorable experience in the Spa.
  • This includes greeting Members & guests as they enter the facilities, orientating guests to the spa facilities, and providing personal Member services.
  • This position helps ensure that therapist schedules are maintained, appointments are scheduled appropriately, emails and calls are returned timely, and members are billed accurately.
  • The Spa Coordinator oversees the Spa retail outlet, charging members for purchases, replenishing inventory, and assisting with inventory control.
  • Cleanliness and organization are a crucial part of maintaining a tranquil Spa environment.
  • The Spa Coordinator works with housekeeping and maintenance to maintain and ensure immaculate Spa Boutique, Relaxation Lounge, and restroom facilities for our Membership and their guests.
  • The position also formulates partnerships across the Men’s’ and Ladies’ Locker Rooms to ensure a seamless amenity experience.
  • This part-time placement has the potential to grow into a year round position.

ESSENTIAL JOB RESPONSIBILITIES :

  • Must be available Thursday - Sunday Maintains a professional presence on the Spa front desk – answering the phone, responding to emails, and coordinating appointments for spa treatments in a prompt, polite, and helpful manner.
  • Works with therapists to ensure that schedules are accurate, and appointments are booked correctly for billing.
  • Acts as the ambassador of the Spa, greeting and welcoming all members and guests by name.
  • Ensure each Spa visitor is acclimated to the standards of spa use and facilities.
  • Confidently explains treatments offered on Spa menu and assists members with book service(s) to best meet their individual needs.
  • Completely follows opening and closing checklist procedures to ensure that the Spa is open and ready for the first treatment of the day and closed properly at end of day.
  • Maintains all Spa public areas; ensuring immaculate cleanliness / sanitation, amenities are organized, dusted, and well stocked.
  • Monitors the entire Spa facility with thorough walkthroughs every 30-minutes from opening until end of day.
  • Daily oversight of the retail outlet to present an inviting area for members and guests to shop.
  • Discuss items of interest with members and guests encouraging them to browse and purchase.
  • Process all sales in Jonas POS accurately and timely.
  • Assist with daily retail tasks including unpacking, steaming & stickering inventory.
  • Re-merchandising the boutique in line with our spa boutique merchandising guidelines.
  • Attends trainings and seeks product knowledge for products used in treatments and sold in the Spa.
  • Works to resolve member complaints – communicates service opportunities with Spa Director.
  • Communicates next day bookings nightly with Spa team members scheduled the following day.
  • Ensures all treatments are charged out, Jonas is properly closed, and paperwork submitted to accounting at the end of each shift.
  • Oversees other duties as assigned.
  • KNOWLEDGE AND SKILLS QUALIFICATIONS :

  • Excellent interpersonal and guest service skills.
  • Ability to interact and develop positive relationships with Members.
  • Maintain high ethical and moral standards.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Computer competency.
  • Physical requirements :

  • (with or without accomodations) Ability to lift up-to 20lbs.
  • Ability to lift, carry, push, pull, kneel, stand, twist, sit, and walk throughout the day.
  • Ability to stand / walk for up to 5 hours at a time.
  • Ability to twist, kneel, bend repeatedly when moving inventory, assisting members, and during site clean-up.
  • EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSES :

  • Minimum of two years of customer service experience.
  • Retail experience preferred WAGE RANGE :

  • $23 per hour Martis Camp Club is an equal-opportunity employer Powered by JazzHR
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