MEDICAL RECEPTIONIST

Medical Receptionist

Responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Ensures accurate and timely collections of patient copays or other financial obligations of patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures. Photocopy, computer input / typing, schedule radiology work, as directed.
• Order medical records, prepare same for daily appointments, and type various forms.
• Receive dropped off patients specimens, and deliver to the lab.
• Perform any other related duties as required or assigned.

Requirements

DESIRED QUALIFICATIONS, EDUCATION and / or EXPERIENCE

COMPUTER SKILLS

PHYSICAL DEMANDS

WORK ENVIRONMENT

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.