Talent.com
Guest Services Liaison / Staff Asst.

Guest Services Liaison / Staff Asst.

TekWissen LLCNew York, NY, United States
18 hours ago
Job type
  • Part-time
  • Temporary
  • Quick Apply
Job description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.

Job Title : Guest Services Liaison / Staff Asst.

Location : New York, NY, 10065

Duration : 2 Months

Job Type : Temporary Assignment

Work Type : 9 : 00-5 : 00 / 10 : 00-6 : 00 (Part Time - Weekend Shift)

Job Description / Summary :

  • Provides current information concerning patient location to visitors, telephone inquiries and staff.
  • Greets visitors, patients and directs them to various areas of the Center.
  • Monitors the elevators in New Memorial and the lobby area and explains visiting policy to visitors.
  • Provide clerical and administrative support to the Director of Patient Relations.

Essential Duties :

  • Investigates and provides information regarding current location of patients through use of Client systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.
  • Performance Expectations : Identifies urgent calls and hand delivers messages immediately or uses the paging system.
  • Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
  • Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
  • Provides immediate assistance / management of inquiries when appropriate.
  • Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
  • Locates patient through use of available resources (e.g., Client systems, Admitting Office, Urgent Care).
  • Directs caller / visitor to correct phone number / room.
  • Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
  • Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
  • Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient's room has been changed).
  • Investigates and provides information regarding current location of patients through use of Client systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.
  • Identifies urgent calls and hand delivers messages immediately or uses the paging system.
  • Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
  • Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
  • Provides immediate assistance / management of inquiries when appropriate.
  • Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
  • Locates patient through use of available resources (e.g., Client systems, Admitting Office, Urgent Care).
  • Directs caller / visitor to correct phone number / room.
  • Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
  • Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
  • Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient's room has been changed).
  • Directs waiting family and friends to conference rooms when necessary (e.g., distraught / highly emotional or large families, surgeon request).
  • Acts as a welcoming resource for all visitors to the Center.
  • Gives clear and accurate directions / information on location and functions of relevant departments and staff.
  • Informs visitors or relevant policies and procedures such as hours and privileges of visitation.
  • Directs visitors to local facilities (e.g., hotels, restaurants, garages) for visitor convenience using available resources (e.g., menu book of restaurants, hotel guide).

    • Required Skills & Experience :

  • Two to four (2-4) years of experience required.
  • Intermediate Verbal Communication Skills.
  • Intermediate interpersonal skills.
  • Beginner computer skills.

    • Required Education :

  • HS Diploma / GED required.

    • TekWissen Group is an equal opportunity employer supporting workforce diversity

    Create a job alert for this search

    Guest Service • New York, NY, United States

    Related jobs
    • Promoted
    Guest Services Liaison

    Guest Services Liaison

    Diverse LynxNew York, NY, US
    Full-time
    Contract : 13 weeks with possible extensions.Shift : Saturday and Sundays 9-5 or 10-6 (15 hours guaranteed).Location : 1275 York Avenue New York, NY, 10065. Requirements : High School Diploma or GED 2-4...Show moreLast updated: 1 day ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,150 per week in Ocean View, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,150 per week in Ocean View, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Certified Occupational Therapist Assistant (COTA) in Ocean View, New Jersey, 08230!. Join the Top- Rated Travel Healthcare T...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,150 per week in Salem, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,150 per week in Salem, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Certified Occupational Therapist Assistant (COTA) in Salem, New Jersey, 08079!. Join the Top- Rated Travel Healthcare Team! ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,584 per week in Toms River, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,584 per week in Toms River, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Cynet Health to find a qualified Certified Occupational Therapist Assistant (COTA) in Toms River, New Jersey, 08753!. Job Title : COTA Profession : COTA Special...Show moreLast updated: 22 days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,204 to $1,353 per week in Toms River, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,204 to $1,353 per week in Toms River, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Certified Occupational Therapist Assistant (COTA) in Toms River, New Jersey, 08753!. Host Healthcare is an award-winning trave...Show moreLast updated: 22 days ago
    • Promoted
    Service Manager

    Service Manager

    Texas RoadhouseParlin, NJ, US
    Full-time
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and pre...Show moreLast updated: 14 days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,213 per week in Ocean View, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,213 per week in Ocean View, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with OneStaff Medical to find a qualified Certified Occupational Therapist Assistant (COTA) in Ocean View, New Jersey, 08230!. An independently-owned, nationally-recog...Show moreLast updated: 14 days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,031 per week in Toms River, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,031 per week in Toms River, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Cynet Health to find a qualified Certified Occupational Therapist Assistant (COTA) in Toms River, New Jersey, 08755!. Job Title : COTA Profession : COTA Special...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,468 per week in Toms River, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,468 per week in Toms River, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Certified Occupational Therapist Assistant (COTA) in Toms River, New Jersey, 08755!. Centra Healthcare Solutions i...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $29 to $34 per hour in Scotch Plains, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $29 to $34 per hour in Scotch Plains, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Patterns LLC to find a qualified Certified Occupational Therapist Assistant (COTA) in Scotch Plains, New Jersey, 07076!. Patterns is one of the leading service pr...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $29 to $34 per hour in Union, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $29 to $34 per hour in Union, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Patterns LLC to find a qualified Certified Occupational Therapist Assistant (COTA) in Union, New Jersey, 07083!. Patterns is one of the leading service providers ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,125 per week in New Jersey

    Travel Certified Occupational Therapist Assistant (COTA) - $1,125 per week in New Jersey

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Certified Occupational Therapist Assistant (COTA) in New Jersey!. Join the Top- Rated Travel Healthcare Team! Skyline Med S...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) in Ocean View, NJ

    Travel Certified Occupational Therapist Assistant (COTA) in Ocean View, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Marvel Medical Staffing to find a qualified Certified Occupational Therapist Assistant (COTA) in Ocean View, New Jersey, 08230!. Specialty : Certified Occupational...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,211 per week in Toms River, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,211 per week in Toms River, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with AHS Staffing to find a qualified Certified Occupational Therapist Assistant (COTA) in Toms River, New Jersey, 08755!. AHS Staffing is looking for a SNF Certified ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,389 per week in Toms River, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,389 per week in Toms River, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Certified Occupational Therapist Assistant (COTA) in Toms River, New Jersey, 08753!. Prime HealthCare Staffing, a na...Show moreLast updated: 22 days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,082 to $1,282 per week in Ocean View, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,082 to $1,282 per week in Ocean View, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified Certified Occupational Therapist Assistant (COTA) in Ocean View, New Jersey, 08230!. Are you ready to take your Travel career...Show moreLast updated: 19 days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,187 per week in Freehold, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,187 per week in Freehold, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Certified Occupational Therapist Assistant (COTA) in Freehold, New Jersey, 07728!. Join the Top- Rated Travel Healthcare Tea...Show moreLast updated: 18 days ago
    • Promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,221 per week in Dennis, NJ

    Travel Certified Occupational Therapist Assistant (COTA) - $1,221 per week in Dennis, NJ

    AlliedTravelCareersPaterson, New Jersey, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Certified Occupational Therapist Assistant (COTA) in Dennis, New Jersey, 08230!. Centra Healthcare Solutions is se...Show moreLast updated: 30+ days ago