Operations Director

Description:

• Responsible for the management and leadership of the production and warehouse departments. Coordinate activities among Production Managers in Production Scheduling, Quality, Job Setup, and New Product Introduction.
• Responsible for providing Warehouse, Facilities and Engineering operational support to all sub-contract work areas within DECI. The activities to be coordinated include: Equipment Resource Allocation, Internal Inventory Management, Space Allocation.
• Provide operational, facilities infrastructure, upgrades or repairs as needed for lease customers as required by lease agreements.
• Work with the Production Department to support material pulled from the warehouse to prepare materials and correctly move them within our ERP system prior to transfer to the production cell.
• Manage the status and execution of preventive maintenance and repairs on electro-mechanical production equipment, fixtures and infrastructure.
• Manage maintenance and service vendors and make recommendations on service contracts. Solicit quotes from maintenance and service vendors.
• Coordinate with outside vendors for large installs and complex repairs.
• Assist the Chief Operations Officer with long-range operating goals, capacity planning, and implementation of new technology to bring about efficiencies. Interface positively to support staff in other areas related to production and effective vocational training of adults with disabilities.
• Ensure that all production activities are carried out in accordance with quality standards and work instructions.
• Coordinate activities among peers and subordinates, including warehouse, facilities, transportation, production scheduling, and new product introduction. Support Production staff on job set-up.
• Communicate/coordinate customer needs with Sales and Customer Service Director and Production Managers to determine production schedules.
• Effectively communicate. Exercise discretion, along with flexibility and an attitude of cooperation. Provide unbiased conflict resolution and uphold DECI’s commitment to diversity, equity, and inclusion.
• Monitor the progress of production jobs to ensure they are on track to meet customer deadlines.
• Ensure resolution of service and/or billing opportunities. Assess validity of report and coordinate with staff to determine methods of prevention. Complete month end billing spreadsheet.
• Assign production goals by job and workgroup, monitor output and make adjustments accordingly to meet or exceed quoted time studies.
• Communicate effectively in advance with leadership and others as necessary to carry out needed ongoing preventive maintenance and/or improvements.
• Ensure resolution of quality concerns and customer feedback that was caused by DECI. Assess the validity of concerns and determine methods of prevention.
• Advise DECI Executives on all New Product Introduction activities.
• Work cooperatively and professionally with DECI staff, subordinates, persons with disabilities, and other business contacts. Maintain good public relations with customers and professional contacts. Advise managerial staff on all matters related to inventory, warehousing and facilities. Regularly interface appropriately with leaders in all areas. Work as a team to provide the best outcomes.
• Focus on orderliness and safety as the top priorities in all production areas.
• Make sound decisions based on conclusions for which there is precedent and consult administration as for input/advice/approval appropriately.
• Understand, interpret, follow and ensure adherence to DECI, ISO 9001, FDA regulations, and CARF policy and procedures.
• Coordinate, supervise and train subordinates to utilize their individual skills to maximize results. Recommend and participate in development activities to support development of staff.
• Handle personnel issues. Make hiring, promotion, and termination recommendations to Human Resources in accordance with legal standards and DECI procedures.
• Make sure statement of work is accurate for the job. Prepare materials necessary for shipping. Keep necessary records as required.
• Provide input on sales and quotation activities with regards to DECI’s capacity and capabilities.
• Complete evaluations and approve time, including PTO requests, of Production Managers and Warehouse Operations Manager in a timely manner.
• Focus on efforts to increase positive staff morale.
• Exhibit loyalty toward the overall goals and mission of DECI. Present a consistently positive disposition in supporting, sharing, and carrying out Leadership and Executive team decisions.
• Support and share the organizational vision. Responsible for developing and successfully implementing initiatives toward the achievement of organizational goals.
• Create effective measurement and reporting tools to improve productivity, reduce costs, monitor progress and gauge the efficiency and effectiveness of all applicable processes. Streamline processes for maximum output/efficiency.
• Recommend and participate in staff development activities to support development and increase morale.
• Responsible for regular and effective communication with all direct report staff. Oversee all personnel issues effectively and succinctly without need to continually revisit same issues.
• Foster a growth-oriented, positive, and encouraging environment while keeping staff accountable to DECI policies, procedures, and requirements of government agencies. Motivate and encourage staff to promote their personal and professional growth. Provide opportunities to learn through formal and informal methods.
• Accurately assess own strengths and weaknesses and initiate appropriate plans for personal and professional development. Continuously strive to improve knowledge and skills.

OTHER DUTIES

• Ensuring the facility is fully secured at end of each working day, as needed.
• Train new staff in the department.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in operations, business or related field, or five years minimum successful experience in project management, quality control, production.
• Excellent written and verbal communication skills and the ability to work cooperatively with all levels of individuals. Ability to provide conflict resolution and remain unbiased.
• Understanding of management and confidentiality concepts, theory and regulations.
• High degree of judgment and ingenuity required to deal with complex factors not easily evaluated. Will make decisions based on conclusions for which there is little precedent.
• Initiative and leadership abilities are important traits for this position, along with a responsibility to deadlines/other job demands and ability to deal with various projects effectively and efficiently.
• Detailed-oriented, strong organizational skills; ability to effectively manage multiple projects at one time,
• Maintain easy accessibility to records & information.
• Flexibility to adapt to varied requests and interrupted schedules
• Physical ability to carry/move/lift at least 35 lbs., demonstrate and/or perform production tasks.
• Ability to assist with clients in an occasional emergency: includes restraining (if certified).

SKILLS & ABILITIES

Computer Skills: Exceptional computer training/experience. MS Office environment (Word, Excel, Access, PowerPoint).

Other Requirements: U.S. Citizen or U.S. work qualification