Talent.com
Shotgrid Technical Support Specialist

Shotgrid Technical Support Specialist

GPL TechnologiesLos Angeles, CA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

THE COMPANY   At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite force of technology specialists focused on empowering creatives to achieve new heights.   THE POSITION   Working with our Software Services team, you will work with a wide range of clients in Media and Entertainment, helping them build and improve their Production Pipelines through custom software tools and integrations. You will act as a liaison between Clients and the internal GPL Team.

You will manage projects, lead client training and on-boarding, and maintain client relationships.

Your mission is to work closely with clients, understand their user stories, and translate them into efficient artist workflows in collaboration with our team.

You will work on a variety of projects across a range of disciplines, collaborating with engineers, artists, developers, producers, and operations experts.

You will bring your years of experience and passion for the industry to the team, identifying current production needs as well as anticipating new opportunities down the road. Responsibilities may include, but are not limited to :

  • Providing or scheduling product and workflow setup, training and ongoing client support, conducting client health checks, identifying opportunities to expand relationships, up-selling / cross-selling new products or services, and maintaining elevated level of influence over the client lifecycle.  Ensuring that customers derive maximum value from their engagement with the GPL Software Services Team by having successful project engagements, identifying new opportunities, and educating clients on all GPL core services.  Participating in, and providing recommendations on, workflow and document reviews.  Monitoring customer projects, usage data, health indicators, and growth opportunities and translate into strategies for success.  Working with the team to troubleshoot problems quickly and efficiently.  Contributing thought leadership and best practices, both internally and externally, around new production workflows, tools, and industry trends.  Working with the team to document internal processes, workflows, tools and training methods.  Responding to partner and customer inquiries in a professional and prompt manner.  Working with client’s Development, QA and UAT teams to ensure successful implementation of projects and releases.  Working closely with the engineering team to ensure that all tools follow a high-quality standard.  Analyzing client needs and workflows, recommending best practices, and configuring tools to suit the identified needs.  THE CANDIDATE   You have a deep knowledge of Shotgun and Shotgun Toolkit, complemented by 5+ years experience in Animation and / or Visual Effects Production Management or equivalent.
  • You are comfortable working with DCC software like Maya and Nuke, as well as revision tools such as Github.
  • You have experience with editing settings files in Yaml, Json or a similar platform.

You have a deep knowledge and passion for production, pipeline, and workflows and are committed to continuous learning.   While not required, you will strengthen your application with :

  • Knowledge of Python, Javascript, SQL, Django, Flask, JSON, REST.  Familiarity with other production tracking solutions such as NIM, F-Track, FileMaker  THE PACKAGE   We provide a competitive compensation package, including health benefits for full-time employees.
  • Our belief in work-life balance aligns well with our very liberal vacation and personal time policy. Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.   Powered by JazzHR
  • Create a job alert for this search

    Technical Support Specialist • Los Angeles, CA, US

    Related jobs
    • Promoted
    Sales Support

    Sales Support

    Robert HalfLong Beach, CA, US
    Full-time
    We are looking for a detail-oriented Sales Support team member with technical expertise in diesel generators to join our team on a contract basis. This position is based in Long Beach, California, a...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Tele-Critical Care Clinical Coord FT

    Tele-Critical Care Clinical Coord FT

    KaiserValyermo, CA, United States
    Full-time
    Provides remote consultative and supportive nursing care to critically ill patients in the Intensive Care Units (ICUs) to multiple medical centers utilizing the in-room camera and EPIC technology f...Show moreLast updated: 8 hours ago
    • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    US Customs and Border ProtectionAltadena, CA, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Product Support Specialist-Sales

    Product Support Specialist-Sales

    Medline Industries - Transportation & OperationsLos Angeles, CA, US
    Full-time
    Job Summary To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project ...Show moreLast updated: 17 hours ago
    • Promoted
    Technical Sales Support Specialist

    Technical Sales Support Specialist

    ZipRecruiterCompton, CA, United States
    Full-time
    Job DescriptionJob Description .The Technical Sales Support Specialist is responsible for providing technical assistance and support to the Business Development team and clients.This role involves ...Show moreLast updated: 3 days ago
    • Promoted
    Support Specialist

    Support Specialist

    The People ConcernSanta Monica, CA, United States
    Full-time +2
    Street, Santa Monica, CA 90404.Full Time, non-management, non-exempt (hourly).As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorat...Show moreLast updated: 30+ days ago
    • Promoted
    Bomb Technical

    Bomb Technical

    U.S. NavyEncino, CA, United States
    Full-time
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Americans live for fireworks on the Fourth of July. The other 364 days of the year, Explosive Ordnance Disposal (...Show moreLast updated: 30+ days ago
    • Promoted
    Cyber Warfare Technician

    Cyber Warfare Technician

    U.S. NavyEncino, CA, United States
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.As a Cryptologic Technician, you are one of the worlds greatest problem-solvers. Were looking for people with sha...Show moreLast updated: 30+ days ago
    • Promoted
    Support Specialist, Swashlock

    Support Specialist, Swashlock

    The People ConcernSanta Monica, CA, United States
    Full-time +2
    Annenberg Access Center - 503 Olympic Blvd.Sunday -Thursday : (Sunday : 7 : 30am - 12pm), (Monday, Tuesday & Thursday : 7 : 30am - 5pm), (Wednesday : 7 : 30am - 4 : 30pm). Full-time / Non-Exempt / Non-Management.Me...Show moreLast updated: 30+ days ago
    • Promoted
    Data Coordinator

    Data Coordinator

    LHHAltadena, CA, US
    Temporary
    We are looking for a data-savvy.In this contract-based role, you’ll play a key part in a high-impact initiative, reporting directly to the Head of Integrated Systems in our Digital & Tech...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support

    Technical Support

    MGA EntertainmentLos Angeles, CA, United States
    Full-time
    We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, ...Show moreLast updated: 3 days ago
    • Promoted
    Jr. Technical support specialist

    Jr. Technical support specialist

    Highbridge Consulting LLCAnaheim, CA, United States
    Full-time
    We are seeking a technical support specialist to help businesses implement and maintain electronic payment processing and related software. This role involves troubleshooting customer issues, assist...Show moreLast updated: 3 days ago
    • Promoted
    Technical Advisor - Professional Technology & Support

    Technical Advisor - Professional Technology & Support

    Canon U.S.A., Inc.Burbank, California, United States, 91501
    Full-time
    Quick Apply
    Technical Advisor - Professional Technology & Support.Located in our Burbank, CA facility, Canon U.You will join our Imaging Products and Solutions team to s. If you have technical experience in liv...Show moreLast updated: 23 days ago
    • Promoted
    Support Specialist, Turning Point (Tuesday-Saturday, 3pm-11 : 30pm)

    Support Specialist, Turning Point (Tuesday-Saturday, 3pm-11 : 30pm)

    The People ConcernSanta Monica, CA, United States
    Full-time +2
    Support Specialist - Swing Shift.Tuesday - Saturday, 3 : 00pm -11 : 30pm.Full-time, Non-Exempt (Hourly), Non-Management.Turning Point 1447 16th Street, Santa Monica, CA 90404.Medical, Dental, Vision, R...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Support Specialist, Samoshel (Saturday - Wednesday, 11pm - 7 : 30am)

    Lead Support Specialist, Samoshel (Saturday - Wednesday, 11pm - 7 : 30am)

    The People ConcernSanta Monica, CA, United States
    Full-time +2
    Overnight Lead Support Specialist.Saturday - Wednesday, 11pm - 7 : 30am.Full-time / Non-Exempt / Non-Management.Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Progra...Show moreLast updated: 11 days ago
    • Promoted
    Systems Engineer

    Systems Engineer

    TEKsystemsWestlake Village, CA, United States
    Full-time +1
    The Systems Engineer is responsible for all onsite service and support needs for our customers, IT and IT business units. This relates to all technology, to include : virtual workstations, servers, p...Show moreLast updated: 3 days ago
    • Promoted
    Support Specialist, Shwashlock (Tuesday - Saturday)

    Support Specialist, Shwashlock (Tuesday - Saturday)

    The People ConcernSanta Monica, CA, United States
    Full-time +2
    Annenberg Access Center - 503 Olympic Blvd.Tuesday, Thursday & Friday : 7 : 30am - 5pm), (Wednesday : 7 : 30am - 4 : 30pm), (Saturday : 7 : 30am - 12pm). Full-time / Non-Exempt / Non-Management.Medical, Vision, De...Show moreLast updated: 30+ days ago
    • Promoted
    Take Surveys Get Paid!

    Take Surveys Get Paid!

    Prime InsightsAltadena, CA, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago