Technical Support Representative

A company is looking for a Technical Support Representative.

Key Responsibilities

Handle incoming calls, emails, and chat requests to provide assistance and support

Document all interactions in the Call Center database and arrange for product repairs as necessary

Escalate issues when warranted and perform various other assigned tasks

Required Qualifications

High School diploma required; Associate Degree in Information or Computer Science preferred

Previous call center experience is a plus

Familiarity with database applications and spreadsheets is advantageous

Experience with Windows navigation and Win CE operation systems preferred

Ability to maintain composure during stressful situations