Client Services Representative

Client Services Representative

Mechanics Bank Insurance Agency is currently searching for a Client Services Representative to join our team at our Spokane Valley, WA, agency.

Responsible for daily servicing of clients, review of client's current policy renewals and remarketed as needed. Work current client base to reach out to clients that currently have mono-line business with agency to cross-sell other lines of business.

What You Will Do :

• Service and cross-sell insurance product to new and existing customers.
• Process quotes, renewals, endorsements, policy changes, cancellations and any other miscellaneous information received from clients and carriers.
• Handle incoming customer phone calls, faxes and emails and special requests.
• Determine sales strategies and tactics to increase customer base and cross sell additional products.
• Maintain accurate customer records by updating policy information as needed in agency management database.
• Be familiar with on-line company manuals, rating programs and any coverage changes.
• Adhere to all systems, procedures and insurance regulations.

Who You Are :

Hourly range : $20.29 - $34.49

Eligible for incentive plans

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes :

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.