Customer Service Representative I - Water Billing & Collections

Customer Service Representative I - Water Billing & Collections

The City of Pearland, Texas, is seeking to hire a full-time Customer Service Representative I to assist with the day-to-day operations of our Water Billing and Collections division within our Finance Department. Are you service-oriented? Could you excel in a fast-paced environment that is customer-facing? If so, you may be perfect for this position!

The Customer Service Representative I earns a competitive salary of $17.10 - $18.51 / per hour, based on qualifications. Additionally, the city pays all premiums for our employees' dental, long-term disability protection, and life insurance, plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2 : 1 employer match, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.

About the City of Pearland

The City of Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Ranked among the top ten safest cities in Texas, Pearland residents know their families are safe and secure in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to experience all the city has to offer, including professional sports, world-class cultural amenities, and recreation.

Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.

A Day in the Life as a Customer Service Representative

Job Summary

The purpose of this job is to perform clerical tasks in the water utility billing function, assist customers with water and sewer issues, and performs duties related to customer satisfaction in a fast-paced environment.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions

Regular and timely attendance.

Complete daily deposit form with Customer Service Representative II or Customer Service Supervisor.

Reconcile cash drawer daily and deliver to Customer Service Representative II or Customer Service Supervisor.

Assists customers with questions regarding utility billing and resolve customer complaints over the phone, over the counter, by email and by mail.

Review and process applications for new service and for discontinuance of service.

Process payments received by customers from over the counter, by phone and by mail.

Enter new deposits, disconnects, transfers, reconciles errors, etc., into computer database.

Prepare work orders for utility disconnections, reconnections, new orders, and other service orders.

Notify residents regarding termination of service for non-payment.

Assemble and maintain various reports.

Contribute to team effort by performing other related duties as assigned.

Minimum Education and Experience Requirements

High school diploma or equivalent is required.

A minimum of one (1) year of experience involving cash collections and customer service required.

Public contact experience working in a phone center or fast paced environment, preferred.

Bilingual in English / Spanish, preferred.

Two (2) years of extensive public contact in customer service or collection agency capacity with cash collection experience, preferred, or an equivalent combination of education and experience.

Special Certification and Licenses

Valid, Class "C" Texas Driver's License.