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Hotel Group Coordinator
Hotel Group CoordinatorHampton Inn & Suites • Phoenix, AZ, US
Hotel Group Coordinator

Hotel Group Coordinator

Hampton Inn & Suites • Phoenix, AZ, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Hotel Group Coordinator, Hampton Inn & Suites Phoenix Downtown

Join a 2025 USA Today Top Workplace Winner!

  • This position comes with a $500 SIGN ON BONUS!!

Starting at $20 / hour, experienced candidates may qualify for a higher wage

Must be available to work Monday thru Friday AM shift

A minimum of 1 year of previous hotel, sales and or other admin experience is preferred

Why Youll Love Working Here

The Hotel Group Coordinator position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Phoenix Downtown.

How do I make an impact on my team?

Our Hotel Group Coordinator creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts. They provide exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.

  • Make daily contact to potential customers via in-person visits, telephone calls and written correspondence
  • Assist with internet prospecting and brand website opportunities
  • Ensure that all functions / groups are adhered to according to contracts
  • Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
  • Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met
  • Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns

    • What does success look like in this role?

  • Two-year degree or equivalent related work experience
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Excellent customer service skills to include problem-solving and complaint resolution
  • Intermediate word processing, database and spreadsheet skills

    • What Will You Get At NCG Hospitality?

    The Hampton Inn & Suites Phoenix Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

    Career Development

  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement

    • Team Member Perks

  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day earn bonuses for going above and beyond to support team and guests
  • Everyone Sells earn cash for bringing in business to our properties
  • Paid Volunteer hours Earn money for community service

    • Health & Wellness Benefits

  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs

    • Financial Support

  • Same-day pay options
  • Referral bonus earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

    • Ready To Grow With Us?

    Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

    NCG Hospitality is proud to be an Equal Opportunity Employer.

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    Group Coordinator • Phoenix, AZ, US