Customer Support Technician 1

Company Overview

Opus IVS helps shops repair complex vehicles fast with diagnostics, programming and live repair guidance from OE brand-specific master technicians. Opus IVS is committed to helping mechanical and collision shops complete repairs with intelligent vehicle support today, for a safer world tomorrow.

Opus IVS is the Intelligent Vehicle Support division of Opus Group, formed through the industry-leading acquisitions of DrewTech, Autologic, Farsight, BlueLink, and AutoEnginuity to address the evolving needs of independent repair shops, giving them the confidence to get the most complex vehicles back on the road safely and fast without having to send work out to the dealer.

We're always interested in dynamic, entrepreneurial people who want to make the Opus IVS difference for independent shops.

At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to :

• Paid Time Off and Floating Holidays
• Medical, Dental and Vision Insurance
• Company-Paid Life and Disability Insurance
• College tuition reimbursement
• Competitive 401k match
• Commission / Bonuses
• Referral bonuses
• Career advancement opportunities.

Job Overview

This position accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment.

Responsibilities and Duties

Qualifications

Preferred Qualifications

Physical Requirements