Helpdesk Team Player Analyst

Helpdesk Team Player Analyst

(Jobs in Richmond, VA)

Requirement id 155410

Job title Analyst

Job location in Richmond, VA

Skills required Helpdesk, Techinical Support, Application Installation Experience, Team Player

Open Date 07-Oct-2025

Close Date

Job type Contract

Duration 7 Months

Compensation DOE

Status requirement

Job interview type

Email Recruiter : coolsoft

Job Description Analyst : Helpdesk, Techinical Support, Application Installation Experience, Team Player

Start date : 10 / 08 / 2025

End Date : 04 / 08 / 2026

Submission deadline : 10 / 11 / 2025

Client Info : DGS

Note

Agency Interview Type : In Person Only

Onsite

Description

Top Technical Skills

Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hardware & Software Troubleshooting

Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Telecom & Mobile Device Management

Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Application Installation & Configuration

Experience installing and configuring software applications across various systems.

Inventory & Asset Management

Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication

Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Team Collaboration

Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Problem Solving & Escalation Management

Capable of resolving issues independently and escalating appropriately when necessary.

Reporting & Documentation

Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support

Provides training and guidance to end users and staff on IT systems and processes as needed.

Call502-379-4456 Ext 100for more details. Please provide Requirement id : 155410 while calling.

EOE Protected Veterans / Disability