Academic Success Manager US
ElsevierNevada, IA, US1 day ago
Job type
- Full-time
Job description. Academic Success Manager About our Team In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adapting Elsevier solutions. About the Role As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions. Responsibilities Develop faculty networks and identify key stakeholders through campus visits, online interactions and social media engagement. Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes. Effectively demonstrate GME solutions, aligning them with institutional goals to showcase their value. Generate opportunities for institutional e-products and collaborate with the sales team to convert them. Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training. Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration. Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio. Manage onboarding of Education eProduct solutions for key faculty, students, and librarians. Track account-specific metrics and adjust success plans as needed. Monitor usage dashboards against objectives and develop action plans as necessary. Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue. Capture customer feedback and share insights with relevant teams using established processes. Requirements Proven ability to work collaboratively in a remote team-oriented environment. Excellent communication skills with strong presentation capabilities, including experience with remote presentations and proficiency in online presentation tools. Experience in a customer-facing role within academic / education, content, or software organizations. Ability to build rapport and credibility with a diverse range of stakeholders. Knowledge of medical school and health profession curricula and programs, with a strong understanding of trends in 21st-century education in the era of digital transformation. Demonstrated understanding of educational institution structures and decision-making processes. Willingness to travel as needed (maximum 50%). Work in a way that works for you We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers : .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join us.elsevier.com / about / careers
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Academic Manager • Nevada, IA, US
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