Manager, Dispatch

Dispatch Manager

The Dispatch Manager is responsible for oversight of the Dispatch organization, which includes setting the direction for the group as well as implementation of policies and / or processes consistent with the Company's Business Strategy, specifically stated - to meet the transportation and logistics needs of our customers by providing simple operational processes in an agile and innovative environment.

Who is Ready Logistics? Ready Logistics is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Logistics has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready's centralized service is backed by experienced sales and operations staff, and a 24 / 7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status. Ready's self-managed auto transportation platform, Central Dispatch connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. Headquartered in Phoenix, Arizona, Ready Logistics is a Manheim company. Manheim, a subsidiary of Cox Enterprises, is the world's leading provider of vehicle remarketing services.

Key Responsibilities :

• Provide daily guidance and assistance to Dispatch Supervisors and teams.
• Help develop the strategic direction for the dispatch department, continuous improvement and development of lane strategies.
• Manage time sheets, time off requests.
• Provide updates and insight on the current overall state of dispatch to superiors.
• Monitor key accounts to manage SLA expectations.
• Assist in hiring skilled dispatchers and lead a high performing team.
• Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLAs and company goals.
• Responsible for making corrective action and disciplinary decisions up to written warning level.
• Develop and monitor KPIs for the Dispatch team.
• Aligns own areas priorities with the broader organizations vision, values, and strategies.
• Adapts plans and priorities to address resource and operational changes.
• Engages with senior leaders to support goal and objective development.

Problem Solving and Business Complexity : Identifies and solves process, technical and operational problems; recognizes broader impact across the department. Problems are broadly defined and require interpretation of multiple factors and consideration of impact on / engagement with other job areas. Clearly communicates broader organizational objectives and the teams role / impact. Modifies working methods and approaches, collaborating with other leaders as appropriate to resolve strategic issues.

Minimum Qualifications :

Preferred Qualifications :

Our benefits : We provide competitive compensation for full-time employees. We also offer a comprehensive benefits.