Guest Service Agent

Job Description

Job Description

Closing Date : November 10, 2025 at 4 : 00 PM

Pay Rate : $18.00 per hour

This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.

Essential Duties and Responsibilities :

• Provides an unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive, and optimistic behavioral style.
• Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
• Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information, including number of guests and room rate.
• Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).
• Provides welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verifies and imprints credit cards for authorization using electronic acceptance methods.
• Handles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.
• Performs other special projects and duties as assigned.

Skills / Requirements