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PM Front Office Supervisor
PM Front Office SupervisorThompson Hotels • Houston, TX, US
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PM Front Office Supervisor

PM Front Office Supervisor

Thompson Hotels • Houston, TX, US
17 hours ago
Job type
  • Full-time
Job description

Overview

Thompson Houston is hiring for a PM Front Office Supervisor to join the hotel's front office team. The property is located in a 36-story skyscraper at Buffalo Bayou Park, offering luxury amenities including 172 guestrooms, 34 suites, 100 residences, a spa, fitness center, several destination restaurants, a private heliport, a one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. Benefits for Thompson Houston colleagues include :

  • Free room nights, discounted and Friends & Family room rates
  • Medical, dental and vision insurance with a 30-day waiting period
  • 401(k) with company match
  • Free parking
  • Generous paid time off
  • Paid family bonding time and adoption assistance
  • Tuition reimbursement
  • Employee stock purchase plan
  • Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and more)

Responsibilities

  • Provide leadership and direction to front office staff; support senior leadership by developing and assuming basic management responsibilities.
  • Coach and guide associates; coordinate training, scheduling, payroll, and interviewing as appropriate.
  • Lead front office agents responsible for the guest registration process and communication of hotel services and promotions.
  • Maintain a high level of guest service to create a positive guest experience.
  • Process forms of payment and respond to guest inquiries as part of front desk duties.
  • Qualifications

  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations with at least 1-2 years in a hotel front desk role.
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    Front Office Supervisor • Houston, TX, US

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