Overview
Thompson Houston is hiring for a PM Front Office Supervisor to join the hotel's front office team. The property is located in a 36-story skyscraper at Buffalo Bayou Park, offering luxury amenities including 172 guestrooms, 34 suites, 100 residences, a spa, fitness center, several destination restaurants, a private heliport, a one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. Benefits for Thompson Houston colleagues include :
- Free room nights, discounted and Friends & Family room rates
- Medical, dental and vision insurance with a 30-day waiting period
- 401(k) with company match
- Free parking
- Generous paid time off
- Paid family bonding time and adoption assistance
- Tuition reimbursement
- Employee stock purchase plan
- Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and more)
Responsibilities
Provide leadership and direction to front office staff; support senior leadership by developing and assuming basic management responsibilities.Coach and guide associates; coordinate training, scheduling, payroll, and interviewing as appropriate.Lead front office agents responsible for the guest registration process and communication of hotel services and promotions.Maintain a high level of guest service to create a positive guest experience.Process forms of payment and respond to guest inquiries as part of front desk duties.Qualifications
A true desire to satisfy the needs of others in a fast-paced environment.Refined verbal and written communication skills.Ability to stand for long periods of time.Experience and a thorough understanding of Front Office operations with at least 1-2 years in a hotel front desk role.J-18808-Ljbffr