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Customer Service Representative

Customer Service Representative

First Class Plumbing & Rooter ServiRiverside, CA, US
30+ days ago
Salary
$16.50–$20.00 hourly
Job type
  • Part-time
Job description
Benefits :
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Benefits / Perks

    • Competitive Compensation
    • Paid Time Off
    • Career Growth Opportunities
    • ALL INTERESTED CANDIDATES WISHING TO APPLY - PLEASE FOLLOW INSTRUCTIONS

      PLEASE DIRECTLY CALL MICHELLE - HR

      909) 767-2675 Monday - Friday 9 am - 3 pm

      This is an IN-PERSON POSITION and it will be required to report to our Riverside office during your scheduled days to work

      Job Summary

      First Class Plumbing is a five-star full-service Plumbing company proudly servicing Riverside, I.E., and Orange County. Our company provides residential and commercial plumbing services 24 / 7 and offers emergency service. We truly care about providing the best experience to our valued customers. We are searching for the right candidate to be our company's initial voice of the company!

      We are seeking a Customer Service Representative and Dispatch Hybrid to join our growing team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure while showing empathy.

      Responsibilities

    • Receive a high volume of inbound calls and emails
    • Respond to customer messages and website inquiries
    • Identify the reason for the customer’s call, collect relevant information, and provide solutions
    • Refer to premade scripts for a variety of customer service topics
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Document all customer interactions using House Call Pro
    • Handle customer complaints with a resolution and positivity
    • Attend trainings to maintain up-to-date skills and knowledge
    • Confirming all customer information is correctly booked and transferred into our system
    • Dispatch to the appropriate Senior Technician
    • Complete all necessary tasks through House Call Pro to close out any open jobs
    • Schedule

      Sunday - Thursday

      Sunday 7 : 30 am - 5 : 30 pm

      Monday - Thursday 7 : 00 am - 2 : 30 pm

      Qualifications

    • High school diploma / GED
    • Previous experience as a Customer Service Representative or in a similar role is preferred
    • Dispatching for a home service is a plus!
    • Comfortable using computers and customer management software
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Highly organized with the ability to prioritize projects and manage time effectively