Order Management Lead

Order Management Lead

The Order Management Lead serves as a critical liaison between customers, suppliers, and internal departments, overseeing the complete lifecycle of manufacturing and repair & maintenance orders for specialized oil and gas equipment. This role combines technical expertise with customer service excellence to ensure timely delivery, accurate pricing, and optimal customer satisfaction in a fast-paced industrial environment.

Key Responsibilities

• Process and manage high-volume domestic and international intercompany orders from receipt through completion, maintaining accountability for meeting all customer specifications
• Develop and implement efficient order tracking systems to monitor progress and identify potential bottlenecks
• Provide responsive communication to customers regarding order status, delivery timelines, and technical specifications
• Coordinate with Planning and Procurement teams to establish and communicate accurate lead times to customers
• Proactively identify potential order issues and implement corrective actions to prevent delays
• Manage customer returns, order modifications, and cancellations with minimal disruption to operations
• Participate in 24 / 7 on-call rotation to address urgent customer needs and emergency situations
• Develop comprehensive cost models that accurately capture material, labor, and overhead expenses
• Obtain competitive pricing from suppliers and analyze historical internal order data to inform accurate estimates
• Create and manage detailed customer quotations with clear pricing structures and delivery terms
• Maintain and update the intercompany price book to ensure consistency across operations
• Identify and implement cost-reduction opportunities without compromising quality or delivery timelines
• Guide staff in cost estimation methodologies and pricing strategies to ensure profitable sales
• Serve as the primary liaison between customers and internal departments including Engineering, Manufacturing, Planning, Procurement, and Shipping
• Coordinate technical assistance for specialized customer requirements
• Work closely with sales and customer service teams to resolve order discrepancies and address customer concerns
• Facilitate effective communication between departments to ensure seamless order fulfillment
• Update and maintain accurate order information in the company's ERP system

Qualifications

Working Conditions