Technical Support Associate

Technical Support Associate

Shreveport, LA

CHeKT OVERVIEW

CHeKT is a leading provider of visual security solutions, enabling alarm and security companies to seamlessly integrate real-time video into their monitoring services. Our technology bridges the gap between video surveillance and alarm systems, allowing dispatch agents to access immediate video evidence upon alarm triggers. This enhanced visibility improves situational awareness, reduces false alarms, and enables faster, more accurate threat detection and response. By empowering security professionals with advanced video verification, CHeKT is transforming the way alarm monitoring services operate, delivering greater efficiency and protection for businesses and homeowners alike.

OVERVIEW

Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If so, we want you to join CHeKT’s technical support team! In this role, you will provide phone-based technical support for our dealers, integrators, and partners, ensuring that CHeKT’s security solutions, camera systems, and alarm integrations are functioning properly. You will also assist with technical inquiries, solution training, and investigations of product issues to support our partners in delivering high-quality security solutions. Technical curiosity and a willingness to learn are key to your success in the role.

KEY RESPONSIBILITIES

• Assist dealers and partners with technical inquiries regarding CHeKT security solutions.
• Troubleshoot hardware, software, networking, and alarm integration issues, guiding customers through step-by-step solutions.
• Conduct technical investigations on reported issues and collaborate with the engineering team to resolve them.
• Provide product overview training to dealers, ensuring they understand and can effectively use CHeKT’s solutions.
• Address day-to-day questions from partners regarding system functionality and troubleshooting.
• Document troubleshooting steps and best practices to enhance knowledge sharing within the team.
• Stay up to date with CHeKT’s products, security industry trends, and emerging technologies.
• Participate in testing and evaluating new features to help improve customer experience.
• Work in a fast-paced, team-oriented environment with a focus on continuous learning and innovation.

QUALIFICATIONS & REQUIREMENTS

• 3+ years of relevant experience in technical support, security systems, or a related field.
• Basic understanding of networking, camera systems (CCTV), and alarm systems.
• CCTV experience preferred.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work across multiple technical mediums while remaining attentive to customer needs.
• Strong critical thinking and troubleshooting skills.
• Technical aptitude and proficiency with computer applications (e.g., web-based software, mobile apps, Excel, Word).
• Excellent written and verbal communication skills – fluency in Spanish, French, or Portuguese is a plus!
• A self-starter who can operate independently while thriving in a team-based environment.
• Previous phone-based support or customer service experience is preferred but not required.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• values working together and collaborating in person. Our employees work from the office 4 days a week.