Guest Experience Specialist

Job Description

Job Description

Salary : $17-$20

Join Our Team as a Guest Experience Specialist!

About Us : At V / O Med Spa, we are dedicated to creating exceptional experiences for our guests from the moment they reach out to us. Our team is passionate about providing top-notch service and enhancing the well-being of every client who walks through our doors. We are currently looking for a dynamic, friendly and customer-focused professional with a passion for driving results to join our spa team!

Position Summary : As a Guest Experience Specialist, you will be the first point of contact for our guests, responsible for ensuring they have a memorable and seamless experience. Youll manage guest scheduling, ensure timely service delivery, and embody our core values in every interaction. In addition to supporting our sales process, you will play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests. Your role will also be vital in maintaining a clean and organized workspace, responding to guest inquiries, and consistently representing the V / O Med Spa brand with pride. You will report directly to the Spa Manager.

Schedule :

This is a part-time position with working days onWednesdays and Saturdays, for up to16 hours per week.

Responsibilities :

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Ensure that the guest has an exceptional experience from the moment they call on the phone or walk through the door
• Responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner
• Play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests
• Embody V / Os core values and reflect them through their interactions and behaviors
• Continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V / O Med Spa brand at the highest level.

What You Bring to the Team :

Ethical and trustworthy

Highly organized and responsive

In-depth knowledge of spa services

Why Work with Us?

At V / O Med Spa, we believe in fostering a positive and inspiring work environment where your contributions matter. This is a fantastic opportunity to grow your career in the beauty and wellness industry while making a real impact on our guests' lives.

Ready to Elevate Guest Experiences?

If you're passionate about providing outstanding service and eager to be part of a supportive team, we want to hear from you! Apply now and take the first step toward a rewarding career as a Guest Experience Specialist with V / O Med Spa.