Desktop Support Technician

Overview

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols.

Key Responsibilities

• Provide front-line technical support via phone, email, and in person
• Install, configure, and maintain workstations, laptops, and peripheral devices
• Troubleshoot user access issues related to CAC, Active Directory, and network permissions
• Support patch management, antivirus, and STIG compliance tasks
• Assist in imaging systems and software deployment using tools like SCCM or MDT
• Maintain inventory of IT assets and support lifecycle management
• Escalate unresolved issues to higher-level system administrators or network teams
• Log all support interactions in the ticketing system and track resolution status
• Provide user guidance and training on common applications and security best practices

Minimum Qualifications

Additional Preferred Qualifications