Centralized Lending Specialist (Mortgage Loan Officer) - Bilingual Spanish
HR Recruiting ServiceCharlotte, NC, United States14 hours ago
Job type
- Full-time
Job descriptionDeliver exceptional client care in a high-volume call center Respond to inbound calls and make outbound calls to assess lending needs Recommend appropriate mortgage or HELOC solutions Assist with application submission and documentation requirements Communicate with clients and partners via phone, email, and online messaging Use multiple lending systems and maintain compliance with lending policies Identify opportunities to refer additional bank products and services Manage client expectations throughout the end-to-end mortgage process Partner with internal teams to resolve issues and ensure timely closings 1+ year of sales and mortgage lending experience Bilingual - Spanish (Required) Strong client relationship and consultative skills Ability to assess financial needs and recommend lending solutions Quick learner with strong technology aptitude Proven customer service skills and ability to manage full origination lifecycle Ability to work under pressure in high-volume environments Strong communication skills-verbal, written, and non-verbal Ability to prioritize multiple tasks and adapt to change Weekend / extended hours flexibility Strong, consistent sales performance history Professional, confident phone presence Strong risk management and compliance awareness High ethical standards and attention to regulatory requirements Minimum Education : High school diploma or GED Prior contact center experience Knowledge of Conventional, Jumbo, FHA, and Government loan products Understanding of HUD and FHA guidelines Experience with processing, underwriting, closing, or lending regulations Ability to analyze financial / credit data and provide accurate recommendations Strong consultative and critical-thinking skills Attention to Detail Client Solutions Advisory Customer & Client Focus Loan Structuring Pipeline Management Problem Solving Collaboration Critical Thinking Credit Documentation Referral Identification & Management Strong Oral & Written Communication
Job Description
About the Role
Our client is seeking a Bilingual Spanish Centralized Lending Specialist (Mortgage Loan Officer) to join their lending center in Charlotte, NC . This individual will support incoming and outgoing client calls to help new and existing customers with purchasing a home, refinancing, or securing a home equity line of credit.
You will analyze financial goals, recommend the optimal lending product, submit mortgage applications, collect documentation, and guide clients throughout the loan process.
This role requires SAFE Act registration , including a federal background check and maintaining active standing.
Work Schedule
- Regular : Monday-Friday, 10 AM-7 PM ET
- Rotating Saturdays : 8 AM-3 : 30 PM
- Training : Monday-Friday, 8 AM-5 PM ET (approx. 8 weeks, 100% onsite, no time off )
- Hybrid Flexibility : After training, WFH up to 5 days per month
Responsibilities
Requirements
Required Qualifications
Desired Qualifications
Key Skills
Benefits
Full Benefits
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Mortgage Loan Officer • Charlotte, NC, United States
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