Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Sparta, WI, US
Associate Team Leader

Associate Team Leader

H&R Block • Sparta, WI, US
9 hours ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #47314

    Create a job alert for this search

    Team Leader • Sparta, WI, US

    Related jobs
    Part Time QSR Team Member

    Part Time QSR Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time crew member to join our team in Tomah, WI.As a Taco Bell - Tomah crew member, you can be the smiling face that greets and serves our guests...Show more
    Last updated: 2 hours ago • Promoted • New!
    Late Night Team Member : Customer Service Associate

    Late Night Team Member : Customer Service Associate

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Late Night Team Member : Guest Services Associate

    Late Night Team Member : Guest Services Associate

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Restaurant Supervisor – Customer Service Associate

    Restaurant Supervisor – Customer Service Associate

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is currently hiring a full time or part time Restaurant Supervisor for our Tomah, WI location.A Restaurant Supervisor should not only supervise their team but lead it to acheive t...Show more
    Last updated: 4 hours ago • Promoted • New!
    Food Service Team Member

    Food Service Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time crew member to join our team in Tomah, WI.As a Taco Bell - Tomah crew member, you can be the smiling face that greets and serves our guests...Show more
    Last updated: 4 hours ago • Promoted • New!
    Shift Leader – Customer Service Associate (Restaurant)

    Shift Leader – Customer Service Associate (Restaurant)

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Shift Leader – Urgently Hiring

    Shift Leader – Urgently Hiring

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Late Night Team Member : QSR Team Member

    Late Night Team Member : QSR Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Shift Leader – Food Service Team Member

    Shift Leader – Food Service Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 2 hours ago • Promoted • New!
    Come Back to Nursing—On Your Terms

    Come Back to Nursing—On Your Terms

    Southern Health Partners • Oakdale, WI, US
    Full-time +1
    Nursing That Fits Your Life — Part-Time & PRN RN Roles.Part-Time & PRN Registered Nurse (RN).Every Other Saturday & Sunday (Day or Evening Shifts) + Optional PRN Pick-Up. Still Love Nursing — Just N...Show more
    Last updated: 6 days ago • Promoted
    Part Time Front Counter Team Member

    Part Time Front Counter Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time crew member to join our team in Tomah, WI.As a Taco Bell - Tomah crew member, you can be the smiling face that greets and serves our guests...Show more
    Last updated: 4 hours ago • Promoted • New!
    Late Night Team Member : Drive-Thru Team Member

    Late Night Team Member : Drive-Thru Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Store Supervisor – Entry Level

    Store Supervisor – Entry Level

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time Store Supervisor for our location in Tomah, WI.As a Store Manager, you will assist the General Manager in managing the operations and staff...Show more
    Last updated: 4 hours ago • Promoted • New!
    QSR Team Member

    QSR Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time crew member to join our team in Tomah, WI.As a Taco Bell - Tomah crew member, you can be the smiling face that greets and serves our guests...Show more
    Last updated: 4 hours ago • Promoted • New!
    Shift Leader – Restaurant Crew Member

    Shift Leader – Restaurant Crew Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!
    Back of House Team Member

    Back of House Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time crew member to join our team in Tomah, WI.As a Taco Bell - Tomah crew member, you can be the smiling face that greets and serves our guests...Show more
    Last updated: 4 hours ago • Promoted • New!
    Restaurant Team Member

    Restaurant Team Member

    Taco Bell - Tomah • Tomah, WI, US
    Full-time +1
    Taco Bell - Tomah is looking for a full time or part time crew member to join our team in Tomah, WI.As a Taco Bell - Tomah crew member, you can be the smiling face that greets and serves our guests...Show more
    Last updated: 4 hours ago • Promoted • New!
    Shift Leader – Entry Level

    Shift Leader – Entry Level

    Taco Bell - Tomah • Tomah, WI, US
    Full-time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Fr...Show more
    Last updated: 4 hours ago • Promoted • New!