Referral Management Center - Supervisor

Cyber Synergy Consulting Group, LLC, an SBA-certified 8(a) small business, is seeking a Supervisor to lead the day-to-day operations of the Referral Management Center (IRMAC) at Pensacola . This role provides critical oversight of administrative and clerical functions supporting referral management, patient appointing, reporting, and customer service within a Military Treatment Facility (MTF) environment.

Position Overview

The Supervisor serves as the on-site leader for a high-performing team supporting the IRMAC mission. This individual manages and mentors staff, reviews and approves timecards, monitors attendance and performance, and ensures adherence to established procedures and quality standards.

As the primary liaison ("bellybutton") between the Service Provider and the MTF , the Supervisor communicates daily with the Government FRED to ensure contractual requirements are met, deliverables are on schedule, and operations run efficiently. The role also involves coordinating MTF-to-MTF referral workflows, attending policy and operational meetings, and maintaining a professional contractor presence on site.

The Supervisor oversees reporting activities, leads the clerical team, and supports daily operations related to specialty care referral appointing, referral review, beneficiary counseling, and referral tracking. This includes scheduling appointments in government systems, managing secure message requests, and coordinating with both MTF and civilian care providers.

Education & Experience

Required : High school diploma or GED

Preferred : Associate's or bachelor's degree in healthcare administration, business administration, or a related field

Experience :

Minimum of 2 years of supervisory or lead experience in a healthcare or administrative setting

Minimum of 1 year of experience in referral management, patient appointing, or medical administrative support within an MTF or similar healthcare environment (preferred)

Experience with medical terminology, scheduling systems, and healthcare communication protocols

Knowledge & Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Ability to learn and use government scheduling systems (e.g., CHCS, AHLTA, MHS GENESIS )

Strong understanding of referral management and MTF-to-MTF referral coordination

Knowledge of HIPAA , medical ethics, and patient confidentiality

Excellent leadership, communication, and interpersonal skills

Strong analytical and organizational skills, with the ability to manage multiple priorities

Experience monitoring metrics, ensuring contract compliance, and maintaining accurate records

Additional Requirements

Must be able to obtain and maintain a favorable NACI background investigation

Must read, write, and communicate fluently in English

Demonstrated professionalism, reliability, and initiative in a fast-paced environment

Must attend required meetings and coordinate with MTF and Service Provider representatives

Compliance with all local base and MTF security, access, and operational policies