Help Desk TechnicianProvision People • New York, NY, United States
Help Desk Technician
Provision People • New York, NY, United States
15 days ago
Job type
- Full-time
Job descriptionA problem-solving pro with a passion for technology. Proficiency in : Microsoft Windows, MacOS, iOS, Android Application troubleshooting Network layers 1-3 troubleshooting Email security and client education M365 / Google Admin, Workspace, SharePoint Server troubleshooting (Server 2012-2022, MacOS Server, NAS) Email migrations and various email services Enterprise network equipment (SonicWall, Meraki, Unifi) Backup, VPN, RAID configuration across platforms VoIP, spam filtering, advanced email troubleshooting Printer relays through O365 / Google A minimum of 3 years experience supporting Windows and Apple environments. Strong PC hardware and software support skills (adding RAM, SSD replacement, command line knowledge). Expertise in Apple OS upgrades, migrations, iOS support, and MDM. A knack for building strong client relationships and explaining technical concepts clearly. The ability to thrive in a team environment, seeking help when needed while taking ownership of tasks. Excellent multitasking skills and a keen understanding of ticket prioritization. Experience with ticketing systems (RMM tools, PSA software).
Summary :
Our award-winning client is seeking a Help Desk Technician to join their team. We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan office. You'll provide exceptional onsite support to a dedicated client while also remotely assisting our broader customer base.
Responsibilities :
- Split your time between onsite client support (20 hrs) and remote support for our client customers (20 hrs).
- Gain a thorough understanding of our client's practices through a comprehensive 3-week training program.
- Leverage your strong customer service skills to troubleshoot a wide range of issues (password resets, printer setups, OS updates, workstation migrations, server issues, MDM).
- Participate in our on-call rotation (with additional compensation).
- Collaborate with the Service Desk Manager and team through regular check-ins and monthly company meetings (breakfast included!).
- Continuously learn, be challenged, and grow within a supportive environment.
Required Qualifications :
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Help Desk Technician • New York, NY, United States
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