Branch Service Manager - Texas First Rentals

Job Description

Job Description

Job Summary : The Branch Service Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of the company’s department goals. This individual monitors physical requirements for work completion (facilities, tools, environmental) and communicates the same on an ongoing basis to his / her branch Manager.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with essential internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
• Communicate, implement, and monitor service department policies to ensure a high level of consistency
• Monitors and controls time records, service reports, and shop maintenance activities
• Plans and assigns work, enforce policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures, and working conditions
• Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard-free shop
• Manages company expenses through warranty and damage recovery
• Maintains delivery and field service fleet
• Maintains facilities to Cat Contamination Control and TFR safety standards
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements :

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