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Strategic Design & Experience Lead

Strategic Design & Experience Lead

Attainx Inc.Arlington, Virginia, United States, 22202
2 days ago
Job type
  • Full-time
Job description

Attainx Inc.

Job Title : Strategic Design & Experience Lead (SDEL)

Location : Washington, DC area; Hybrid-Remote

Clearance : Favorably Adjudicated Tier 3 / Secret Clearance (or higher)

Citizenship : U.S. Citizenship Required

  • Pending Contract Award

AttainX Inc. is seeking a highly experienced Strategic Design & Experience Lead (SDEL) to serve as the Government’s primary design thought partner and customer experience strategist supporting the DoD’s Military Community and Family Policy (MC&FP) effort. The SDEL will bridge Outreach & Engagement and IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community.

This role requires a creative leader who can combine vision and execution—fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences across digital platforms.

Qualifications and Education Requirements :

  • Minimum of five (5) years shaping and delivering strategic design, customer experience, and / or brand innovation initiatives for Government or large-scale enterprise systems.
  • Minimum of five (5) years with human-centered design, analysis of user feedback and behavioral data, and / or creative or brand strategy.
  • Minimum of three (3) years providing design vision and innovation strategies to senior leadership, Program Managers, and product owners that align with organizational goals and objectives.
  • Minimum of three (3) years applying modern design practices, accessibility standards (e.g., Section 508 / WCAG), and digital user experience principles, including managing UI / UX testing, evaluation, and optimization.
  • Experience developing UX strategies incorporating journey mapping, usability testing, and iterative design in agile website and application development environments—including native mobile applications—in support of enterprise initiatives and mission objectives.
  • Experience interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals.
  • Certifications in usability or UX design, project / program leadership (e.g., PMP, PgMP), human-centered design, or analytics / marketing.
  • Experience providing support for large Department of Defense contracts with a preference for MC&FP or related support activities.

    • Desired Qualifications :

  • Bachelor’s degree in a relevant field such as Communications, Marketing, Human-Centered Design, or Business.

    • Job Duties :

  • Serve as the primary customer experience strategist and design partner to Government leadership.
  • Collaborate across O&E and IT / Cyber / Data teams to ensure cohesive, accessible, and user-driven design solutions.
  • Translate insights from user research, behavioral data, and stakeholder feedback into actionable design and content strategies.
  • Develop and maintain digital experience standards and brand guidelines that promote consistent, modern, and inclusive user experiences.
  • Guide the integration of human-centered design into enterprise system modernization and communications initiatives.
  • Lead design thinking workshops, journey mapping sessions, and usability testing to identify opportunities for improvement.
  • Recommend and implement data-informed strategies that enhance engagement and accessibility across digital channels.

    • Non-Essential Functions :

    General Duty Requirements

    About Us :

    AttainX Inc. is SBA Certified 8(a), Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMI Level 3, ISO 9001 : 2015 certified QMS and Silver Level SaFe Partner. For more than 12 years, AttainX, Inc. has delivered emergent technologies, software products, and high-quality services that meet the needs of our Federal Government customers.

    The last 3 years have shown significant company growth as we have increased our contracts portfolio and hold the “Best in Class” contract vehicles, GSA MAS and OASIS Small Business and 8(a) Pools 1, 2 and 3. In addition, we are prime on several Agency Specific IDIQ’s and BPA’s with the National Oceanic and Atmospheric Administration, Department of Energy, Navy, Health and Human Service and the Defense Intelligence Agency.

    AttainX is dedicated to quality and best practices for the services we provide. We understand our people are the key ingredient to ensuring our customers Mission and Goals are met with excellence.

    Benefits :

    We are proud to offer competitive compensation and benefits packages to include paid vacation, medical, dental, vision, matching 401K plan, tuition / training reimbursement, and Long & Short Term Disability.

    EEO Commitment :

    AttainX is an equal employment opportunity employer, we are committed to providing a workplace that is free from discrimination based on Title VII of the Civil Rights Act, VEVRAA and Section 503, or other status protected by applicable federal, state, local, or international law. These protections also extend to applicants.

    Accommodations :

    If you are an individual with a disability and would like to request a reasonable workplace accommodation, please send an email to Human Resources Indicate the specifics of the assistance needed.

    Physical Demands :

    Sitting and working on a computer for long, continuous periods each day; effective communications by telephone, email, and face-to-face; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and / or moving up to 10 pounds; and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

    Work Environment : The noise level in the work environment is usually moderate.

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    Strategic Experience • Arlington, Virginia, United States, 22202