Senior Technical Application Specialist | Eclipse

Senior Technical Application Specialist | Eclipse

Join to apply for the Senior Technical Application Specialist | Eclipse role at Epicor

Senior Technical Application Specialist | Eclipse

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Join to apply for the Senior Technical Application Specialist | Eclipse role at Epicor

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I Candidates | Matching talents with Opportunity | Epicor Global Support : US & Canada

As a Technical Application Specialist, Sr, you will troubleshoot, diagnose, and resolve complex technical issues while proactively recommending process improvements. You will be responsible for delivering high-quality support through strong technical expertise, effective communication, and advanced business knowledge. We are seeking applicants with a passion for problem-solving, a proactive mindset, and the ability to mentor others while working independently.

What You Will Be Doing

• Resolve escalated technical issues across client-server applications, including Microsoft SQL, web servers, payment terminals, network printers, and mobile devices, using customer-centric communication via phone, email, or chat.
• Stay current with software updates and changes to deliver timely, accurate solutions and ensure customer satisfaction.
• Conduct performance and functional tests to diagnose and resolve installation, operation, maintenance, or compatibility concerns.
• Identify trends and patterns in support cases to anticipate future issues and recommend strategic improvements.
• Develop and refine processes for issue tracking, triage, and routing to appropriate teams.
• Contribute to and utilize knowledge base articles and FAQs while mentoring team members to uphold high service standards.
• Specialize in key software areas, including third-party integrations, and collaborate with peers to enhance support strategies.

What You Will Likely Bring

About Epicor

At Epicor, were truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

Were Proactive, Proud, Partners.

Whatever your career journey, well help you find the right path. Through our training courses, mentorship, and continuous support, youll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because were the essential partners for the worlds most essential businessesthe hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthats who were interested in. If you have interest in this or any role- but your experience doesnt match every qualification of the job description, thats okay- consider applying regardless.

We are an equal-opportunity employer.

Range

Minimum : $50,000 USD Maximum : $130,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter

Mouy Bun

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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