IT Client Services Technician I or II

Application Deadline :

11 / 18 / 2025 at 11 : 59 pm Mountain Time

# of Positions : Job Type :

Regular

Job End Date : Exemption Status :

Non-Exempt

Pay Range : 37.25 - 52.06

Minimum Age Requirement :

Job Description :

Idaho Power - located in Pocatello, Idaho - is looking for an Information Technology (IT) Client Services Technician I or II to join our IT team. It's an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we're working hard to provide our customers with the safe, reliable, affordable energy they depend on.

What does an IT Client Services Technician I or II do for us?

They serve as a critical liaison between the business and IT. As part of the Regional and Fleet Technology Support team, this role is responsible for helping resolve employee's technical issues as well as finding ways to perform their work better using technology. This position requires a strong level of customer service and the ability to explain complex technical concepts in terms that are easy to understand.

Work Environment & Travel

This position requires a high degree of independence and self-motivation. The IT Client Services Technician will frequently work with limited direct supervision, managing tasks and resolving issues autonomously. The role involves regular travel to remote office locations to provide hands-on support for hardware and software troubleshooting, installations, and upgrades. Candidates must be comfortable working in varied environments and possess strong organizational and communication skills to coordinate effectively with remote teams and end users. Planning, coordinating, and reporting activities to maximize value and efficiency for the time spent at locations will be essential.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of :

Windows Operating Systems, Microsoft Office

Networking technology and troubleshooting methodology, virtualization technology, Active Directory and GPO

Microsoft licensing for client OS and applications

Preferred :

Server administration skills

Project management

Video conferencing software, audio / visual equipment configuration, application deployment tools, SCCM, Intune, and Citrix

Skills in :

Excellent oral and written communications

Strong problem-solving skills and customer service orientation

Customer service and diplomacy

Preferred :

• Server and network troubleshooting skills obtained through work experience or certifications

Ability to :

Work independently and manage time effectively

Build and deploy desktop, laptop, and tablet images

Troubleshoot PC and network issues

Work well in team environment

Strong time management

Adapt quickly to new initiatives

An IT Client Services Technician II will also have the ability to :

• Participate on project teams and lead initiatives, work with external vendors on support issues

MINIMUM REQUIREMENTS

IT Client Services Technician I

Education :

• Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field

OR

• An equivalent combination of related experience, training, and / or education

Preferred :

• Bachelor's degree in computer science, computer information systems, or equivalent IT field

Experience :

• 2 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment

OR

• 2 years of experience providing Help Desk phone support within a corporate IT department

Licenses & Certifications :

• Valid driver's license with an acceptable driving record based on driving requirements for the position

Preferred :

• CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above)

IT Client Services Technician II

Education :

• Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field

OR

• An equivalent combination of related experience, training, and / or education

Preferred :

• Bachelor's degree in computer science, computer information systems, or equivalent IT field

Experience :

• 3 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment

Licenses & Certifications :

Valid driver's license with an acceptable driving record based on driving requirements for the position

CompTIA A+, Microsoft MCSA or MCSE

Preferred :

• CompTIA Network+, Security+ and / or Server+, ITIL v3 (or above)

PHYSICAL REQUIREMENTS

Normal office and / or operating environment. Job requires the person to bend, stoop and squat, crouch, crawl, twist, kneel, balance and reach. Rarely lift shoulder high and above items weighing 40 lbs.; occasionally lift waist high and knee-high items weighing up to 40 lbs. Use exertional force less than 35 lbs. to push / pull objects. Occasionally carry with either one hand or two items weighing up to 40 lbs.

ADDITIONAL INFORMATION

IT Client Services Technician I

Must be able to perform high quality work under the supervision of the Desktop Service Leader. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Position requires flexibility with regards to work location and customer support areas.

IT Client Services Technician II

Must be able to perform high quality work with minimal supervision. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Job may require occasional overnight stays and use of a company vehicle when traveling to regional locations (Idaho and Oregon). Position requires flexibility with regards to work location and customer support areas.

Competencies :

Adaptability, Applied Learning, Building Customer Loyalty, Collaborating, Communication, Decision Making, Innovation, Managing Work, Quality Orientation

Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company : Phone : 208-388-2965 or Email : jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note : Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide reliable, affordable, clean energy to customers in southern Idaho and eastern Oregon.

Our nearly 2,000 employees serve more than 600,000 customers in a service area spanning an estimated 24,000 square miles. They live, work and play in some of the most beautiful and rugged landscapes in the West.

We're working toward our goal of providing 100% clean energy by 2045 () . We hope you'll join us.

Contact Information

Phone : 208-388-2965

Email : jobs@idahopower.com

Fax : 208-388-6695

Idaho Power Company

Recruiting Office

P.O. Box 70

Boise, ID 83707

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