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Temporary Client Experience, Project Director

Temporary Client Experience, Project Director

ABM IndustriesEverett, WA, US
3 days ago
Job type
  • Full-time
Job description

Overview

Pay : $ 160K / YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

The Program Customer Experience Director plays a critical leadership role in delivering high-impact commercial cleaning services, project leadership and change management across manufacturing environment projects. This position is responsible for driving operational excellence, project alignment, ensuring

compliance with industry-specific standards and maintaining strong client relationships. The Manager will oversee project management and client engagement, focusing on safety, efficiency, and measurable business value.

Key Responsibilities :

Client Engagement & Strategic Partnership

  • Build and maintain strong relationships with manufacturing clients, plant managers, and facility stakeholders.
  • Lead regular customer interactions, escalation responses, route business reviews and provide strategic reporting on service performance, compliance, and continuous improvement.
  • Serve as the primary point of contact for client communications, escalations, change management and service excellence.

Operational Leadership

  • Direct and support account teams to ensure consistent execution of ABM’s cleaning protocols tailored to manufacturing environments.
  • Oversee daily project operations including industrial scheduling oversight and execution of cleaning, sanitation, and specialized services for production areas.
  • Ensure alignment with ABM’s core priorities : safety, sustainability and service excellence.

    • Compliance & Facility Standards

  • Ensure strict adherence to OSHA and other regulatory standards relevant to cleaning and operating in manufacturing facilities.
  • Implement quality assurance programs and long-term planning for project and infrastructure maintenance.

    • Team Development & Culture

  • Lead, coach, and develop site personnel to foster a high-performance, safety-first culture.
  • Promote employee engagement, morale, and professional development.
  • Ensure compliance with employment laws, union agreements (if applicable), and ABM policies.

    • Qualifications

  • Bachelor’s degree or equivalent experience (5–7 years in a leadership role within facilities or manufacturing support services).
  • Proven success in client experience, project management, change management, scope and budget oversight.
  • Strong communication skills—able to lead tough conversations and interact with senior stakeholders, team members and suppliers.
  • Proficiency in project management, general software systems including spreadsheets and word processing tools.
  • Valid driver’s license may be required.

    • Preferred Skills & Attributes

  • Deep understanding of manufacturing environments and industrial cleaning standards.
  • Strategic thinker with a customer-first mindset and a focus on operational efficiency.
  • Skilled at navigating complex organizations and managing large teams.
  • Ability to drive change and influence outcomes across diverse teams and client
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    Director Client • Everett, WA, US