Trust Administrator II - Special Needs Trust

Trust Administrator II- Special Needs Solutions

The Trust Administrator II role will be dedicated to the Special Needs Solution Team. The position is responsible for serving as a relationship manager to most routine and standard client relationships for special needs trusts, settlement preservation trusts, conservatorships and guardianships. This role will participate in the proper management and administration for assigned trust accounts adhering to applicable laws and regulations as well as complying with all requisite policies and procedures. This role may act as the intermediary to the organization on behalf of clients and coordinate service activities with other areas of the organization.

Position Competencies : Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer and have a drive for results.

Position Responsibilities :

Administration

• Manages most routine accounts under the direct supervision of a Trust Advisor in accordance with the terms of the various governing documents, applicable laws, and consistent with the needs of the principals, income beneficiaries, and remaindermen.
• Reviews and confirms analysis of documents for direction; evaluates accounts for completeness and accuracy, monitors and submits account transactions for approval, drafts responses to incoming correspondence and any other client requests to ensure compliance with the governing document, applicable law and policies and procedures.
• Fields client inquiries, responds to administrative and transactional concerns of clients, and observes the implementation and review of investment programs.
• Works under the direct supervision of a Trust Advisor in developing solutions to most issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes.
• Oversees the opening and closing of accounts, ensures the receipt of proper and legally required documentation, ensures the full and complete transfer of assets, their cost basis, and the proper characterization of cash as income or principal, ensures all tax codes and account administration codes are accurate.
• Administratively monitors and tracks tax reporting activities, coordinating with more senior Trust Administrators.

Compliance

Team Member Responsibilities