Director of Technical Account Management North America

Director Of Technical Account Management North America

The ideal candidate will bring strong commercial acumen, customer obsession, and the ability to scale post-sales organizations that influence revenue and long-term value in fast-paced environments. As the Director of Technical Account Management for North America, you will be responsible for driving critical revenue outcomes, including renewals, upsells, retention, account growth, and commercial strategy. This role requires overseeing a team that provides both technical and strategic support to our customer base.

Responsibilities

• Build, lead, and mentor a high-performing team of account managers, technical customer success, and technical support professionals. Own renewal strategy, forecasting, and execution for North America to ensure high retention and predictable renewal outcomes.
• Lead commercial conversations with customers, including pricing, contract terms, and value realization.
• Guide customers to adopt innovative AI products, enabling measurable ROI to support renewals and expansions.
• Implement scalable processes that drive consistent renewal management, upsell discovery, and commercial execution across the team.

Requirements