Product Owner III - Customer Data Management

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner III within PNC's Balance Sheet Analytics & Modeling Customer Data Management organization, you will be based in Pittsburgh, PA, Cleveland, OH or Chicago, IL. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

Job Responsibilities :

Meet with customers to gather requirements

Document overall business requirements for MDM / DOR / EDS technologies :

MDM / DOR Data Storage requirements

EDS / CQRS API Create, Maintain and Retrieval requirements

KAFKA Data Sync and Business Event requirements

EDS Batch Ingestion Framework requirements

Expected System Behaviors (Data Validations & Controls, Survivorship & Restriction Frameworks, Party Merge, Derivations, Data Retention, History, Error Logging)

Present business requirements to cross-program, collaborative delivery group

Implementation / Agile Responsibilities

Manage the requirements backlog

Participate in Agile ceremonies – sprint planning, daily stand-ups, demo reviews / approvals, refinement, etc.

Documentation & Approvals of PNC Change Methodology requirements in Clarizen & Change Navigator (e.g., Business Solutions Doc, Review / Approval of Testing Documentation)

Preferred Skills and Experience :

• Strong technical acumen including understanding of API Integrations, Batch File Ingestion, and Kafka Data Services
• Familiarity with Customer Data Management and Data Quality practices
• Jira, Confluence, Change Navigator, Microsoft word, Microsoft excel, Microsoft PowerPoint
• Advanced communication skills with ability to process complex technical design discussions and translate to business-friendly documentation and presentations
• Confidence in presenting technical requirements to an audience that ranges from business leaders to technology design and development experts
• Comfort in receiving live questions of a technical and / or business process nature, and responding to such questions with acquired expertise and / or providing necessary follow-up actions and communications to deliver accurate answers
• Exceptional organizational skills and experience working with multiple Agile crews simultaneously
• Experience with Change @PNC Methodology requirements, including Change Navigator administration, an understanding of the project lifecycle, experience writing strong business requirements and acceptance criteria in JIRA, and awareness of 1LOD and 2LOD risk management engagement guidelines

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.

Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.

Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.

Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum, User Experience (UX) Design

Competencies

Agile Development, Business Acumen, Design Thinking, Effective Communications, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Leadership, Planning and Organizing, Solutions Development

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary : $65,000.00 – $121,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11 / 18 / 2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards () .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice () to gain understanding of how PNC may use or disclose your personal information in our hiring practices.