IT Support Technician

Title : IT Support Technician

Location : New York,NY

Position Type : Contract

Compensation

Pay Range : $30.87-$44.10 Per Hr

Job Description :

Join our dynamic team as an IT Support Technician in New York, NY.

This contract position involves providing technical assistance across various IT systems, including hardware, software, and collaboration tools.

The ideal candidate will possess a customer-focused attitude and the ability to adapt quickly in a fast-paced environment.

Key Responsibilities

Provide support for hardware, software, and network issues across multiple platforms.

Manage and maintain end-user computing assets, ensuring optimal performance.

Support video conferencing tools to ensure seamless communication experiences.

Handle daily ticket queues with timely updates and high-quality resolutions.

Participate in IT projects such as hardware refreshers and infrastructure rollouts.

Qualifications

Minimum 4 years of IT support experience with proven success in resolving technical issues.

Strong proficiency in Windows environments and productivity suites.

Excellent communication skills for explaining technical information to diverse audiences.

Organized and capable of managing multiple priorities in a fast-moving environment.

Ability to lift up to 50 lbs and manage physical setups.

Core Technologies

Windows | macOS | Mobile Platforms | Productivity Suites | Video Conferencing Tools | Endpoint Management Tools

Contact Information

Peter McCormick,PMcCormick@itmmi.com

Onboarding Expectations

Learn more about our Onboarding Process here

EEO Statement

Learn more about our EEO policy here