Technical Call Center Support

Job Title : Help Desk Specialist

Duration : 12+ months of contract

Job Description

The Technical Support Agent is responsible for providing phone assistance for new and existing clients with regards to Pitney Bowes' suite of service and equipment. This position will interact with our team of associates, providing top-notch technical support, resolving problems for both external and internal clients, and processing revenue-related transactions. Key responsibilities include, but are not limited to : educating clients regarding equipment and services, providing direction for assistance, processing service requests for equipment repair, and communicating with clients via phone, email, and / or chat.

Job Requirements

Experience (years) : 1-20

Technical Skills - Must Have

• Answering Telephones
• Communication
• Effective Written Communication
• English Language

Technical Skills - Nice to Have