Affiliate Business Partner Manager

Affiliate Business Partner Manager

Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's over 3,300 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work / life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Affiliate Business Partner Manager will serve a vital role in the Meetings and Membership Department.

Position Summary :

The Manager, Affiliate Business Partnerships is responsible for developing and nurturing relationships with business partners aligned with NACCHO's mission to strengthen and advocate for local public health departments, and leveraging those relationships into affiliate business partner memberships. Through the creation, sale, and fulfillment of membership goals, this position is critical to helping NACCHO achieve its unrestricted revenue goals. This role oversees both process and people to contribute to the association's growth by identifying new and managing current partnerships to increase unrestricted revenue and streamlining processes to increase effectiveness and efficiency.

This sales position manages the day-to-day operations of NACCHO'S Affiliate Business Partner Membership Program and supervises one or more specialists to ensure efforts are well-aligned with NACCHO's mission, membership, and meetings strategy. The position serves as the primary point of contact for new and existing affiliate partners and is responsible for the growth and sustainability of account management and related deliverables on behalf of such partners.

The Manager researches, identifies, and develops new partnership opportunities; ensures consistency and parity among business relationships; devises ways to help partners intersect their goals with NACCHO's mission, vision, and programmatic work / projects; and grows revenue through high-quality service delivery and high-touch engagement that increases the value / ROI of partnership with NACCHO. The position is critical to meeting revenue goals related to membership and meetings by strategically targeting and synergizing engagement, exhibit, and sponsor opportunities across the annual membership and meetings cycle.

Nature of Work :

This is a managerial position requiring initiative, teamwork, solid sales experience, supervisory, and analytical skills. The work involves collaboration with co-workers, members, vendors, and other external groups, and requires the exercise of discretion and independent judgment. The Manager will build and execute partner engagement strategies under the direction of the Director of Meetings and will collaborate closely with the Manager, Event Sales and Services to generate additional unrestricted revenue wherever possible. The Manager will identify opportunities to streamline and improve processes to ensure superior service and exceed expectations with NACCHO's affiliate partners.

Competencies and Expectations :

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
• Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Position Specific Duties :

Program Development :

Recruitment and Retention :