Quality Improvement Coordinator (53108)

Quality Improvement Coordinator

Location : Wisconsin (Remote / Hybrid)

Schedule : Full-Time | Monday–Friday, 8 AM–5 PM | Flexible Hours

Employment Type : Benefit-Eligible

Choose to be part of a team grounded in the virtues of humble, hungry, and people smart — and join Connections!

Connections is an IRIS Consultant Agency (ICA) operated by Lutheran Social Services of Wisconsin & Upper Michigan (LSS) . As a nonprofit organization, we value inclusivity, diversity, transparency, and respect for ideas, while fostering ownership, accountability, and a shared vision.

We're currently seeking a Quality Improvement Coordinator who will also maintain a small IRIS Consultant caseload . This dual-role position supports performance and quality improvement (PQI) across the program, leads workgroups, manages special projects, and supports operational functions. It's ideal for someone who thrives in data analysis, process improvement, and collaborative environments.

Key Responsibilities

• Maintain a reduced IRIS Consultant caseload while managing quality initiatives
• Support program staff with best practices, certification standards, and LSS guidelines
• Analyze and manage data in spreadsheets and databases; prepare reports
• Collaborate with PQI and IT teams to develop efficient data collection tools
• Assist in ICA certification preparation and maintain compliance standards
• Develop and implement program evaluation tools (e.g., surveys, record reviews)
• Act as liaison with DHS for record reviews and fraud allegation assessments
• Provide performance feedback and benchmark metrics across programs
• Participate in strategic reviews, trainings, and agency-wide initiatives
• Support continuous improvement of business processes and client outcomes

Perks & Benefits

Medical, Dental & Vision Insurance

10 Paid Holidays

Laptop, Cell Phone, Printer, Office Supplies

Qualifications

Travel Requirements

Join a mission-driven organization that values compassion, connection, and continuous improvement. Apply today to make a meaningful impact in the lives of others!

LSS is an Equal Opportunity Employer (EOE).