Patient Care Coordinator

Job Description

Job Description

We are seeking a highly organized and friendly individual to join our team as a Patient Care Coordinator within the outpatient physical therapy clinic. As a Patient Care Coordinator, you will be the first point of contact for patients and visitors, ensuring a positive and welcoming experience. This is a vital role as you will be responsible for providing exceptional customer service and supporting the smooth operation of the hospital.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and assist with inquiries or direct callers to the appropriate department
• Schedule patient appointments and maintain the appointment calendar
• Verify patient insurance information and collect necessary paperwork
• Maintain confidentiality of patient information and adhere to HIPAA regulations
• Respond to emails and correspondence in a timely manner
• Assist with administrative tasks such as copying, filing, and organizing documents
• Ensure the reception area is clean and organized at all times

Requirements