Hybrid Deskside Support Technician (Tier 1)

Company Overview : Mpathic is a consultative Contact Center solution provider dedicated to employee advancement and customer delight. We are committed to referral- and merit-based recruiting and internal promotion. Mpathic's purpose is to help enterprises fulfill their mission by delivering superlative managed Contact Center services, to employ technology that reduces customer effort and magnifies humanity,?and to treat every encounter with another person as an unrepeatable chance to make their life better.

Overview :

Mpathic is seeking a reliable and customer-focused Deskside Support Technician to provide Tier 1 technical support at a client site. This role is ideal for someone with foundational IT troubleshooting skills who enjoys hands-on problem solving and direct user interaction. The technician will serve as the first point of contact for resolving basic hardware and connectivity issues, primarily related to staff Windows laptops and student Chromebooks.

Onsite Location : Loveland, Ohio

Key Responsibilities :

• Provide on-site Tier 1 technical support for staff devices including Windows laptops and Chromebooks
• Troubleshoot basic networking issues such as wireless connectivity problems.
• Identify and resolve issues caused by toggled wireless switches (e.g., F-key toggles on devices).
• Perform visual inspections and quick fixes that are difficult to resolve remotely.
• Assist users (primarily teachers and staff) with device-related issues in a timely and empathetic manner.
• Escalate hardware failures or complex issues to higher-tier support when necessary.
• Maintain awareness of common recurring issues and proactively address them.
• Collaborate with remote support teams to ensure continuity of service.

Requirements

Qualifications :

Preferred Traits :

Schedule : Monday through Friday, 4 hours per day on site. Additional remote (work from home) hours possible depending on company and customer needs.

Pay : $20 to $24 an hour, paid weekly

Salary Description

$20 to $24 an hour, paid weekly