Bilingual Member Service Specialist - Broken Arrow Branch

Bilingual Member Service Specialist - Broken Arrow Branch

Embody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and model these values in all daily activity. Using consultative selling techniques, analyzes and provides solutions for members' financial needs and makes sales referrals to specialized areas of the credit union based on perceived and unperceived needs. Meet and/or exceed sales goals as established by the branch management. Open new membership accounts and business accounts. Make member directed modifications to accounts. Stay abreast of all products and services features and benefits and the compliance and regulatory requirements of each so as have informed, professional discussions with members and potential members. Keep up to date on all consumer lending products (including home equity) including experience with reading, understanding, and interpreting credit reports. Process member paying and receiving transactions. Proactively makes outbound sales calls to inform members about a wide variety of financial services solutions that will meet their needs and deepen the member experience and relationship. When needed, represent the credit union at community events and be available to local businesses within the community when asked to do so. Present a professional image in dress, speech, behavior, and attitude to create a positive first impression. Complete other projects and/or responsibilities as added at manager's discretion. Comply with applicable laws and regulations, including but not limited to: OSHA, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Skills and competencies able to cross-sell members and potential members on credit union products and services excellent communication, customer service, and interpersonal skills professional demeanor strong attention to detail effective follow-up to common inquiries and issues ability to work with mathematical concepts in practical situations intermediate level of data base systems along with WORD products

Behaviors

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Experience

Preferred: 2 years: Previous teller and member service specialist and/or personal banker experience

Preferred: 2 years: Retail sales and/or customer service experience