Learning and Development Program Manager

Job Description

Job Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role :

Providing our clients with exceptional service is the foundation of our business. The L&D Program Manager is responsible for designing, developing, coordinating, and executing key learning and development programs that build critical capabilities and support organizational goals. Partners closely with stakeholders to identify current and future skill needs, analyze performance gaps, and recommend effective learning solutions. Leverages data, learning technology, and modern instructional practices to measure impact, improve performance, and support a culture of continuous learning. Conducts ongoing assessment and analysis to identify emerging development needs and evolves programs accordingly.

What you'll get to do :

• Develop, manage, and continuously improve core Learning & Development programs aligned with business priorities. This includes identifying resource needs, managing project schedules, and measuring program effectiveness. Programs may include onboarding, leadership and manager development, coaching, continuing education, certifications, and content curation.
• Partner with cross-functional teams and leaders to understand business challenges, anticipate capability needs, and co-create learning solutions that drive performance and support change initiatives.
• Design and build engaging, learner-centered L&D content and resources across multiple modalities (in-person, virtual, eLearning, blended, coaching, job aids, and performance support tools), applying adult learning principles and learning science.
• Facilitate and / or deliver live training sessions, workshops, and cohort-based learning experiences in both in-person and virtual environments, adapting delivery to diverse audiences.
• Use data, feedback, and learning analytics to evaluate program effectiveness, track outcomes, and continuously improve learning experiences.
• Leverage learning technologies (e.g., LMS / LXP, digital content platforms) and explore AI-enabled tools to enhance learning design, personalization, and efficiency.
• Enable managers and leaders to reinforce learning through toolkits, coaching guides, and practical application resources.

The kind of teammate we’re looking for :

What's in it for you :

About Veritext :

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO / Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and / or terms or conditions of employment.

About this posting :

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.