Entry-Level Logistics Support Coordinator

Job Description

Job Description

TITLE : Logistics Support Coordinator

REPORTS TO : Senior Account Manager

LOCATION : Raleigh, NC

FLSA STATUS : Non-Exempt

SUMMARY : The Logistics Support Coordinator provides daily admin and operational support to the Senior Account Manager at L&M Transportation Services. This role is responsible for managing customer communications, tracking and monitoring shipments, maintaining accurate records, and coordinating activities between carriers, customers, and internal team members. The coordinator plays a vital role in ensuring efficient logistics execution and delivering reliable, on-time service, while supporting broader account management efforts.

RESPONSIBILITIES :

• Act as a liaison between the Senior Account Manager and external partners (carriers / customers), providing timely updates, resolving issues, and ensuring high levels of service and satisfaction
• Coordinate logistics for each load, including scheduling, dispatching, and real-time tracking
• Ensure drivers receive accurate instructions and are properly set up in tracking prior to loading
• Build and maintain strong relationships with carriers and customers to ensure reliable communication and service
• Confirm and maintain accurate data in the MercuryGate Transportation Management System (TMS), collaborating with the Virtual Assistant (VA) to ensure data integrity and timely updates
• Obtain and file Proof of Delivery (POD) documents and report any issues promptly to the Senior Account Manager
• Handle rate confirmations, issue Comcheks, and manage all necessary documentation
• Monitor weather and road conditions and proactively communicate potential delays
• Provide consistent updates to customers and carriers, including after-hours and weekend support notes
• Answer the team’s incoming calls, resolving or escalating issues as needed
• Attend and participate in team meetings to support communication and operational alignment

KNOWLEDGE / SKILLS / ABILITIES :

EDUCATION / EXPERIENCE :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES AND BEHAVIORS

Team Oriented

Communication

Values Driven

Customer Focus