Floor Supervisor (Store 152 Van Nuys, CA)

Floor Supervisor

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and / or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities :

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations :

Inventory & Merchandising :

Leadership :

Other Essential Requirements :

Starting at $19.00 per hour

Equal Opportunity Employer