Delivery Driver

Description :

SUMMARY : The Starmark Local, LLC Service Center Commercial Driver performs regional white glove deliveries of Starmark Funeral Products to funeral homes and Distributor locations A regional route averages an 8001000-mile round trip radius and will require overnight stays to complete. Routes can require loading and unloading all types of freight using provided equipment as well as delivering to multiple types of locations. The driver will plan and perform routes adjusting their schedule to make deliveries on time while following DOT laws and HOS regulations. The driver will adhere to excellent service standards maintaining high customer satisfaction and Safety compliance

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Assist the Service Center Director in leading the location.
• Inspect trucks for defects before and after trips and submit report indicating truck condition.
• When loading trucks, review delivery notes to ensure that all items listed are loaded and that all loaded items are listed. Correct any discrepancies prior to leaving the loading dock.
• Maintain driver log according to Department of Transportation (DOT) regulations (no need to log if less than 150 miles as a crow flies).
• Verify delivery schedule is achievable before departing and ensure on time delivery of customer orders.
• Upon each delivery, double check unloaded items against the delivery note and secure a signature from the recipient on the delivery note, collect any COD payments, and ensure reloading of all pads, stacks and straps.
• Submit all signed delivery notes, logs, and other paperwork to Service Center Director in a timely and efficient manner.
• Ensure a message of good quality and ethics to funeral professionals, crematory operators and the public.
• Service Center Driver is the face of Starmark Local, LLC and must ensure professionalism and customer service at all times.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships during deliveries with trust through open & interactive communication with other team members, Vandor Funeral Products organization, and funeral professionals and their staff.
• When necessary, coordinate with Service Center Director about customer refunds and / or exchange of goods and assist in the resolution of quality issues.
• Establish and maintain excellent Starmark Local, LLC relationship with all customers.
• Represents Starmark Local in treating all customers with respect, seeking to meet or exceed their privacy, transportation and delivery needs.
• Assist in loading of next days orders after current days deliveries are completedit may be very hot or cold in the warehouse; secure items into proper position in trucks using pads, stacks, and straps in order to prevent damage during shipments including properly using specialized packaging (pad wrap) or loading (decking).
• On days where deliveries may not be needed, assist in loading / unloading of products on the shipping dock and / or building specialized packaging skids.
• Strive for continuous improvement in all aspects of Starmark Local operations.
• Maintain a safe, clean, and orderly work place.
• Perform other duties as assigned.

PM21

Requirements : QUALIFICATIONS :

REASONING ABILITY : Must possess excellent reasoning ability. He / she must be able to analyze problems, identify alternative solutions, select and implement the best alternative and communicate the logic behind the decision to others, both within and outside of the organization.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. These include but are not limited to :

Compensation details : 18-22 Hourly Wage

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