Inside Sales Representative

Job Description

Job Description

Purpose of the Position :

Provide direct support to the Sales Manager in the ongoing development of existing and prospective ACSI customers. Interact with all business targets through excellent telephone and computer sales and communications skills and develop his or her phone-based revenue generation through the real time responses to sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Be proficient in job knowledge of all products being offered to customers. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Provide all qualified inquiries with price quotes. Follow up on all quotes to reach Closed / Won or provide reason why the opportunity was Lost.

Essential job functions :

• Represent ACSI in a positive and professional manner to all internal and external customers
• Manage customers' accounts in all related company software systems - CRM & ERP
• Communicate and maintain relationships with customers and distributors
• Ability to qualify each inquiry and then guide them by providing related information about the products that fit their need
• Create accurate quotes based on Estimating and Engineering inputs
• Process orders from customers and expedite as needed
• Respond promptly and follow up on customer inquiries and orders
• Provide customers with product delivery and pricing
• Inform customers of status or any changes in delivery of product
• Provide customers with technical support directly or via other team members
• Provide shipping / delivery information to warehouse and production team
• Provide information to production team about new jobs
• Work with engineers to design custom product for customers
• Communicate and coordinate with internal departments and outside contacts to satisfy clients and achieve company goals
• Participate in meetings and take responsibility for sales improvement initiatives and other assigned action items
• Participate in Trade Shows - must be able to travel throughout various locations in the U.S. several times per year and be able stay up to five (5) days at each event as needed
• Ensure sales administration duties are performed accurately and on time in all related computer software resources as assigned
• Provide feedback and recommendations to Sales Manager regarding the improvement of customer sales and retention tools and procedures
• Handle and resolve customer complaints
• Organize workflow to meet customer timeframes
• Keep records of customer interactions in CRM and transactions via quotes
• Record details of inquiries, comments and complaints in CRM
• Record details of actions taken including phone calls and emails
• Ensure all of the duties of the position are completed as per the job description

Marginal job functions :

Performs other duties as assigned

Required knowledge, skills and abilities :

High school diploma, general education degree or equivalent

3 years of proven sales experience

Prior experience with manufacturing sales is a plus

Knowledge of sales and customer service principles and practices

Knowledge of relevant computer applications - Microsoft Office and CRM

Ability to type accurately

Knowledge of administrative procedures

Numeric, oral and written language applications

Having similar product knowledge is preferred

Key Competencies

Interpersonal skills - outgoing and engaging personality

Communication skills - verbal and written

Outstanding listening skills

Exceptional problem analysis and problem-solving skills

Close attention to detail and accuracy

Good data collection and ordering skills

Great adaptability

Strong Initiative

High stress tolerance for a fast-paced sales environment

Physical Demands :

Hours : 8 per day 7 : 00 a.m. to 4 : 00 p.m. or 8 : 00 a.m. to 5 : 00 p.m.

Week : 40 hrs

Overtime hours worked must be pre-approved by management and a signed timesheet must be submitted for the week.

Lunch : 1 hour

Sitting : 70 % of time Standing & Walking : 30 % of time

Environment :

Office and Plant environment

Physical tasks :

Minimum

Stress :

Medium

Job Posted by ApplicantPro