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Patient Services Coordinator

Patient Services Coordinator

CORA Physical TherapyLauderhill, FL, US
11 days ago
Job type
  • Full-time
Job description

Patient Services Coordinator

Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position .

Who We Are :

provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right .

What You’ll Love About Us :

  • Competitive Pay
  • Medical, dental, vision, disability, and life insurance
  • 7 paid annual holidays + weeks PTO that grows with time
  • 401k Retirement & savings plan
  • Career growth opportunities within CORA
  • Leadership development : coaching, mentorship, and skill-building activities
  • Tuition reimbursement

What You’ll Need :

  • High School diploma or GED required
  • Previous customer service experience within the last two years required
  • Proficiency with Microsoft Office Suite (Word and Excel) required
  • Strong time-management and organizational skills
  • Superior written and verbal communication skills
  • High level of personal integrity, reliability, and honesty
  • Ability to work effectively in teams and autonomously in a fast-paced environment

    • Bonus Points :

  • Prior experience in a healthcare office setting
  • Basic medical terminology
  • Fluency in Spanish or Creole

    • What You’ll Do :

  • Warmly greet and build rapport with patients through in-person and phone interactions
  • Answer incoming calls promptly and politely; screen calls and take / relay messages as necessary
  • Verify patient insurance for outpatient therapy benefits (applicable locations only)
  • Manage incoming physician referrals and prescriptions
  • Provide communication on first visit expectations to all new patients
  • Advise patients of their financial responsibility (, deductible, co-pay, or co-insurance responsibility per visit)
  • Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
  • Collect co-pay / deductible payments and provide a receipt with each transaction
  • Balance daily collection of cash / checks / credit cards at the end of each day; Submit daily charges to Clinic Manager
  • Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office / gym per CDC guidelines

    • CORA Physical Therapy is an Equal Opportunity / Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

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