Route Manager

Route Manager

As a Route Manager, you'll lead a team of Field Merchandisers to ensure customers receive the highest quality breakroom solutions and service. You'll oversee daily route operations, including scheduling, product management, pricing, and equipment maintenance, while upholding company standards in the field. Regular account visits and audits help maintain quality and strengthen customer relationships. You'll coach and develop your team, foster a positive, inclusive work environment, and collaborate with Client Relations Managers, General Managers, and Scheduling to keep operations running efficiently and customers satisfied.

Essential Duties & Responsibilities

• Conduct regular account inspections, machine audits, and quarterly one-on-one check-ins with Field Merchandisers to ensure adherence to company standards.
• Oversee daily operations of route personnel, holding teams accountable for accurate product management, equipment maintenance, and customer service standards.
• Ensure proper product rotation (FIFO), removal of expired items, and accurate price adjustments in the field.
• Provide coaching, training, and performance management for Field Merchandisers, including hiring, disciplinary action, and terminations.
• Verify completion and accuracy of scheduled routes, product requests, and daily data entries in Seed.
• Collaborate with other supervisors and departments to coordinate operational activities and drive efficiency, profitability, and growth.
• Ensure service calls are created and dispatched for equipment issues and that all equipment is maintained in clean, working condition.
• Maintain compliance with safety policies, proper food handling, and fleet maintenance standards.
• Support company culture by fostering a positive, productive work environment and assisting in initiatives such as pricing rollouts and machine installations.
• Identify and communicate any account or operational concerns that may impact client satisfaction or retention.
• Perform other related duties as assigned.

Job Requirements

Physical Requirements

Schedule & Work Environment

Job Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. Part-time team members are eligible for our 401(k) with company match, at-work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. Total Compensation : $55,000 - $61,000 base + annual bonus + monthly auto-allowance + gas card.

About Continental Services

The Great Lakes Food & Beverage Leader Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation. Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services. Our singular mission is to delight our guests, every meal, every day. It's no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do. Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it. Micro-Markets Food Delivery Full-Service Dining Innovative Vending Office Coffee & Water Pantry Services Barista Bars Catering Premier Events Looking to grow your career on your terms? Get to know us more.